Jasper Skytram Lift Operations Supervisor

Jasper, AB
Job details

Job type
Shift & schedule
8 hour shift
Weekends as needed
Full job description
Lift Operations Supervisor – Jasper SkyTram
Reports To
Maintenance & Operations Manager – Jasper SkyTram
The Company
Located in the heart of Jasper National Park, a renowned UNESCO World Heritage Site, Marmot Basin and the Jasper SkyTram are two of the most popular destinations in the Rocky Mountains, attracting 380,000 visitors each year. In the winter months, Marmot offers skiers and snowboarders 696 hectares of skiable terrain with a wide variety of runs, from notice to expert, on five mountain faces. During the summer, the Jasper SkyTram, Canada’s highest and longest guided aerial tramway, crests Whistlers Mountain to provide a breathtaking view of the Rocky Mountains.
Jasper, Alberta is a small alpine town with a permanent population of 5,000 that swells to around 20,000 with tourists and seasonal staff during the peak summer months. With snow-capped mountains, glacier-fed lakes, forests, and rivers, the area offers residents an unparalleled year-round outdoor lifestyle.

Position Overview

This is a key role at the Jasper SkyTram; ensuring the mountain runs in a safe and efficient manner. The Operations Supervisor leads the Lift Operations team of up to 20 seasonal staff. The incumbent should expect to work outside in all weather conditions.

This is a salaried position; full-time, year-round role, five days of 8-hour shifts per week, during operating season (March – October). Off season is 4 days of 10hour shifts (compressed work week).

All full-time, year-round employees are eligible to participate in the benefits and RRSP plans as per company policy. Accommodation may be available upon arrival and provided on a temporary basis.

The Ideal Candidate

Job Duties/Responsibilities:
Lead daily lift operations and ensure all safety protocols and company policies are adhered to.
Ensure operation records/logs are kept in accordance with relevant safety codes and insurance provider requirements.
Training of tram operators.
Assisting Human Resources with various recruitment and onboarding tasks as required.
Complete scheduling & payroll information for the Lift Ops team.
Monitor and document tram operator performance to provide meaningful feedback and direction.
Assist with maintaining a clean, safe workplace.
Assist the Lift & Building Maintenance team as required.
Ensure staff transportation schedule is established & maintained.
Maintain open communication and work closely with all departments.
Assist in emergency situations.
Provide Management with required guest statistics & departmental budgets.
Always represent the company in a professional way.
Plan and execute staff orientation/s alongside other Department Supervisors.
Other duties as assigned.
High School Diploma required.
1-2 years of previous tourism hospitality experience.
Proven ability to lead.
Computer program competency (excel, word etc.).
Physically capable of lifting up to 40 lbs.
Ability to work a flexible schedule including nights, holidays and weekends.
Arial lift industry or related experience is an asset.
Working at heights up to 70 meters above ground.
Core Competencies:
Professional deportment with excellent customer service skills: experience dealing with all on-hill patrons.
Cheerful, outgoing personality; demonstrated temperament and disposition for highly stressful situations.
Strong team member able to take and give direction as required.
Motivated and observant; able to perceive needed tasks and complete them without direction.
Self-aware; able to identify strengths and gaps in own abilities and seek training and learning opportunities to grow personally and professionally.
Excellent problem-solving abilities
Instill excellent customer service into all team members.
Recreational mountain pursuits, such as hiking, skiing, snowboarding, and other hobbies are considered assets.
Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook” and “Safety Operations Training Manuals”
Understand and adhere to Jasper Skytram “Harassment Policy” and the company’s “Privacy Policy”.
Complete all training as assigned.