Jasper National Park Jobs

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Tour Canadian Rockies

Pursuit Jasper Lodging Front Desk Agent

Jasper, AB
$16 an hour

Overview:
We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations.

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

Our Vision is to be the world’s leading provider of experiential adventure travel.
Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.
Responsibilities:
Process telephone calls
Process group arrivals and departures
Register arriving guests and assign rooms
Process guests’ departures, calculate charges and receive payment
Take, cancel, and change room reservations
Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
Refer major guest complaints to Hotel Manager or Front Desk Supervisor
Balance cash and complete balance sheets, cash reports and related forms
Provide information on hotel facilities and services, and local points of interest
Arrange services required for guests with special needs
Provide information regarding room status and special guests to other departments
Learn the Emergency Response Manual thoroughly
Learn the Night Audit procedures.
Perform related Front Desk duties as directed by Supervisor
Qualifications:
The ideal candidate will possess the following knowledge, skills and abilities:

Minimum grade 12 education with diploma.
Previous experience or education an asset
Neat and clean in appearance and work habits
Pleasing, outgoing personality
Knowledge of languages is considered an asset
Ability to accept direction
Solid understanding of guest service principles
Good communication skills
Ability to accept direction.
Knowledge of computers, will train
Typing skills an asset
Ability to work within a Team
To honour our commitment to be "Always Honest" all employees must consent to a criminal record check

OTHER: Individuals in this role must be comfortable standing for long periods of time (up to 8 hours).

Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

Work Environment:
To honour our commitment to be "Always Honest" all employees must consent to a criminal record check
EEO Information: Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
	





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