Pyramid Lake Lodge Front Office Manager

 Pursuit Collection
76 Connaught Dr, Jasper, AB

Job details

Job type
Shift and schedule
Morning shift
Pulled from the full job description
Discounted or free food
Full job description
What will be your daily pursuit?:
Leading a culture of consistently improving guest service, employee engagement, and financial results at Pyramid Lake Lodge

This position requires relocation to Jasper, Alberta.
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
Reporting to the Hotels Manager, the Front Office Manager will provide leadership to a team of Front Desk and Guest Experience Agents that includes but is not limited to the following:
Oversee scheduling, and training of the front office team, working closely with the Guest Experience Supervisor.
Act as a Hotel Manager during absences, after-hour emergencies, and scheduled days off.
Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts including morning (7:00am-3:00pm), afternoon (3:00pm-11:00pm), and overnight (11:00pm – 7:00am).
Supervise the activities of hotel operations and report issues to the hotel management team for review and investigation.
Effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
Provide team with tools and training to handle guest concerns and complaints in a consistent manner.
Ensure all staff are thoroughly familiar with the hotel’s emergency procedures, and in a state of preparedness for any emergency.
Anticipate the needs of department leaders, staff and arriving, and in-house guests.
Enforces Pursuit policies, work standards, and disciplinary procedures.
Coordinates staff events and development opportunities with the Hotel Manager.
The ideal candidate will possess the following knowledge, skills and abilities:
Excellent communication skills, both verbal and written
Able to work with minimal direct supervision
Proven computer skills
Experience in office procedures, ordering materials, and scheduling.
High school or equivalent education required, Bachelor’s Degree or related technical school degree in hospitality preferred
Two to five years of hotel experience, including 1 year in a supervisory capacity
All employees must maintain a neat, clean and well-groomed appearance per Pursuit standards
Work Environment:
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around National Parks
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.