Jasper National Park Jobs

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Tour Canadian Rockies

Sunwapta Falls Rocky Mountain Lodge Front Desk Agent

Jasper, AB

Everyone has the Canadian Rockies on their bucket list! This is your chance to move to Jasper National Park this summer where you will learn, earn, explore amazing places with awesome new friends and save money for your next adventure in the fall!
Sunwapta is a semi-remote Mountain Lodge located 53km south of downtown Jasper
It’s a very unique experience in that all 45 of our staff live on property in inexpensive staff housing
There is an unparalleled sense of family

The lodge features both cabin and lodge style accommodations catering to mid - upper end clientele
We have won consumer rating awards from both TripAdvisor and Booking

The restaurant has won TripAdvisor's Certificate of Excellence for many years :)
We are open from May to October, so it's the perfect time to explore the Rockies, learn new skills, bank some money and be ready for fall

General Characteristics
What do we really do on the desk? Well, we help people create some of the best memories they’ll ever have in their life
We help them connect with nature, with the loved ones they’re with, and to feel so welcomed and cared for they won’t even believe it

To accomplish this we live the mission statement
We strive to provide everyone with the best experience possible
This is not only about what we say, and how we say it, but also about what we do and how we do it
We even approach all of our more administrative routine duties like data entry and filing in various reports with absolute diligence because we understand its necessary for smooth operations

Whether taking messages for managers, helping tour directors with food and beverage orders, recommending sites and booking activities for guests, chatting with interested parties on the phone, making reservations in the dining room, checking people in / out, or communicating with housekeeping (often all these at once!) that it is done with clarity, professionalism and kindness

The position requires a lot of learning early on
It’s a massive learning curve
There is so much information to get familiar with and master
There is a good amount of paper work, computer work and data entry, but an equal amount of getting to know people, chatting, and for lack of a better word, sales

Specific Accountabilities
Sales & Service
Always striving to use the Mission Statement in all points of contact
Promoting the Sunwapta image and specialized service to all visitors
Building strong rapport with guests, tour operators, business partners and contractors
Going the extra mile each and every time
Always giving full attention to guest in front of you or on phone, answering quickly with friendliness
Understanding that sales is really secondary to service
Service leads to sales

Familiarity with Microsoft Programs such as Word and Excel
Familiarity with Apple Mail or Outlook or both
Comfortable learning new software and navigating online
Knowledge of Fax photocopier, computer etc
Entering new reservations
Proper execution of check-ins and check-outs, balancing folios
Complete accuracy in cashing out procedures
Activity bookings, making reservations, itinerary planning
Various paper work required for communicating with Housekeeping, Maintenance, Bookkeeping, Restaurant and Gift Store

Positive, upbeat, solutions oriented
Phone, email, IM, radio, forms and documents are all used for methods of communication
Clear, effective and transparent communication with Front Desk Team is imperative
Daily communication occurs with employees and managers of every other department
Daily communication with guests, industry partners, suppliers and contractors

Apply today and let's see if we are a match

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