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Tour Canadian Rockies

Fairmont Jasper Park Lodge Emerald Lounge Assistant General Manager

Jasper, AB

Assistant General Manager, Emerald Lounge
At Fairmont Jasper Park Lodge, exceptional service and flavours are the hallmarks of every dining experience. We invite you to develop your leadership strengths as an Assistant Outlet Manager – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

Hotel Overview: Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience".

Summary Of Responsibilities

Reporting to the Emerald Lounge General Manager, responsibilities and essential job functions include but are not limited to the following:
• Assist the General Manager, Emerald Lounge in leading and managing the day to day operation of the Emerald Lounge, ensuring all service standards are followed
• Assume the General Manager, Emerald Lounge responsibilities and duties during his/her absence
• Drive innovative promotions, menus and concepts; creating a destination of choice for both hotel and external guests
• Utilize effective control of food, beverage, labour, and operating expenses
• Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
• Ensure the implementation of standards in guest service
• Assist the General Manager, Emerald Lounge and Marketing Team with innovative ways to drive business to Emerald Lounge
• Attend meetings with Beverage Representatives to contribute to the overall beverage program
• Oversee and assist in the creation of new seasonal cocktails each quarter
• Responsible for overseeing beverage cost and ensuring it is in line with budget
• Responsible for overseeing the monthly inventory of all glass and barware
• Contribute in the selecting of wines on our master list
• Act as an ambassador for both the hotel and the City to provide Guests with a stronger outlet experience
• Handle Guest concerns and requests in a timely and efficient manner
• Constantly seek out ways to improve product and service, as well as increase volumes and profits
• Assist with the selection, training, and development of all Colleagues to ensure timely recruitment and career growth
• Plays an active role and works with the General Manager, Emerald Lounge during the budgeting process
• Consistently offers professional, engaging and friendly service
• Provides facilities management through ensuring furniture, fixtures, equipment and the dining room is well maintained and clean
• Follow department policies, procedures, and service standards
• Follow all safety policies
• Other duties as assigned

• Minimum 2 years Food & Beverage leadership experience, preferably in a fast-paced luxury restaurant/bar
• Previous bartending experience required
• Previous point of sale system experience required
• Extensive knowledge of spirits, wine, and beer
• University/College degree in a related discipline preferred
• Previous experience working within a strong cocktail culture an asset with the ability to craft a rotating seasonal cocktail list
• Must be flexible and able to work various shifts
• Computer literate in Microsoft Window applications required
• Excellent verbal and written communication skills, as well as advanced interpersonal skills to coach and motivate
• Positive attitude and a consistent calm disposition, with the ability to model our high standard of guest service in a fast paced environment
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts - and the extraordinary opportunities that exist!

About Fairmont Hotels & Resorts

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location

Canada-Jasper-The Fairmont Jasper Park Lodge

Employee Status


Job Level

Management / Supervisory




Rotating / Shift Work

Closing Date
• Mar.2020, 11:29:00 AM

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