Sunwapta Falls Rocky Mountain Lodge Front Desk Agent

Jasper, AB
$15 an hour - Full-time, Temporary, Contract


We are keeping an eye on COVID crisis, but opened in 2020 for a successful season and look forward to our scheduled re-open May 21, 2021.

General Characteristics

What do we really do on the desk? Well, we help people create some of the best memories they’ll ever have in their life. We help them connect with nature, with the loved ones they’re with, and to feel so welcomed and cared for they won’t even believe it.

To accomplish this we live the mission statement. We strive to provide everyone with the best experience possible. This is not only about what we say, and how we say it, but also about what we do and how we do it. We even approach all of our more administrative routine duties like data entry and filing in various reports with absolute diligence because we understand its necessary for smooth operations.

Whether taking messages for managers, helping tour directors with food and beverage orders, recommending sites and booking activities for guests, chatting with interested parties on the phone, making reservations in the dining room, checking people in / out, or communicating with housekeeping (often all these at once!) that it is done with clarity, professionalism and kindness.

The position requires a lot of learning early on. It’s a massive learning curve. There is so much information to get familiar with and master. There is a good amount of paper work, computer work and data entry, but an equal amount of getting to know people, chatting, and for lack of a better word, sales.

Specific Accountabilities

Sales & Service

· Always striving to use the Mission Statement in all points of contact

· Promoting the Sunwapta image and specialized service to all visitors

· Building strong rapport with guests, tour operators, business partners and contractors

· Going the extra mile each and every time

· Always giving full attention to guest in front of you or on phone, answering quickly with friendliness

· Understanding that sales is really secondary to service. Service leads to sales.

Administrative:

· Familiarity with Microsoft Programs such as Word and Excel

· Familiarity with Apple Mail or Outlook or both

· Comfortable learning new software and navigating online

· Knowledge of Fax photocopier, computer etc. operations

· Entering new reservations

· Proper execution of check-ins and check-outs, balancing folios

· Complete accuracy in cashing out procedures

· Activity bookings, making reservations, itinerary planning

· Various paper work required for communicating with Housekeeping, Maintenance, Bookkeeping, Restaurant and Gift Store.

Communications

· Positive, upbeat, solutions oriented

· Phone, email, IM, radio, forms and documents are all used for methods of communication

· Clear, effective and transparent communication with Front Desk Team is imperative

· Daily communication occurs with employees and managers of every other department

· Daily communication with guests, industry partners, suppliers and contractors

Contract length: 6 months

Expected start date: 2021-05-11

Job Types: Full-time, Contract

Salary: From $15.00 per hour

Additional pay:

Bonus pay
Benefits:

Discounted or free food
Flexible schedule
On-site parking
Store discount
Schedule:

8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekends
COVID-19 considerations:
All customers are required to wear a mask in public spaces. Staff form a bubble. No COVID cases in 2020.

Experience:

customer service: 1 year (preferred)
Work remotely:

No
COVID-19 precaution(s):

Remote interview process
Personal protective equipment provided or required
Plastic shield at work stations
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

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