Anticipated Start Date
ASAP


Employer
Company Name
ATB Financial
Position Details
Number of Positions Available
1
Position Type(s)
Full-Time
Position Duration
Permanent
Staff Accommodation
No
Wage Range
$40,000.00 Annually
Job Overview
There’s something special about working at ATB, and it’s been recognized on every that matters. Maybe it’s our exceptional culture where your is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

As ATB’s next Client Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients. This involves providing professional and efficient client service by identifying client needs and matching them with the right products, solutions and experts.

 

Full-Time (36.25 hours/week) salaried position, full benefits, pension, living allowance and more.

Accountabilities:

Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals

Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources

Maintaining and building client relationships by providing optimum customer service

Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns

Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch

Processing cash and clearing transactions, abiding by current policies

Actively participating in branch team meetings

Providing assistance and coaching to other CSR's, as required

Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled

Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan

Position Requirements
English Fluency Level required for position
Advanced
Job Requirements 
 

You are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team
You demonstrate an ability to deal with change, make decisions and implement creative solutions
Have successfully completed Grade 12, preferably supplemented by post-secondary business courses
Have a demonstrated ability to work with numbers
Customer service and/or sales experience is required
Knowledge of personal lending services and products is desired
Preference will be given to applicants with previous banking experience
Application Details
How to Apply
Online

Documents Required
Resume
Cover Letter