Fairmont Jasper Park Lodge Reservation Agent

FAIRMONT
 
1 Old Lodge Rd, Jasper, AB
Permanent
Fairmont Jasper Park Lodge

Job details

Job type
Permanent
Location
1 Old Lodge Rd, Jasper, AB
Benefits

Dental care
Vision care
Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.


Job Description

At Fairmont Jasper Park Lodge, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Follow Front Office policies, procedures and service standards
Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
Accurately record all required reservation information in the Central Reservations System (MyFairmontReservations) and/or the Property Management System (Property Manager).
Review and update reservations interfacing between the CRS and PMS
Ensure reservation confirmations are issued promptly and accurately
Monitor and review Waitlisted Reservations to help maximize Room Revenues
Provide support to our colleagues at Fairmont Global Reservations Centre
Monitor and track special promotions and communicate information to various operational departments
Ensure all paperwork and confirmation letters are filed on a daily basis
Follow all safety and sanitation policies when handling food and beverage
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Other duties as assigned

Qualifications

Your experience and skills include:

Minimum 1 year Front Office, Reservations or Sales experience an asset
Must possess professional telephone etiquette and have an excellent command of the English language
Typing skills, approximately 40 words per minute
Property Manager, MyFairmontReservations, FH&R Intranet and Microsoft Office applications experience
Excellent knowledge of hotel facilities and surrounding areas.
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Sitting: 5-8 hrs/day
Walking: 0-3 hrs/day
Standing: 0-3 hrs/day
Bending/Reaching: 0-3 hrs/day
Pushing/Pulling: 0-3 hrs/day
Physical effort: low, required to lift up to 30lbs
Environmental stress: busy environment

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS