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Banff Jasper Collection by Pursuit Revenue Maximization Specialist
Jasper, AB Overview: Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI. We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada, and Glacier and Denali National Parks in the United States in addition to FlyOver Canada in Vancouver, B.C., FlyOver Iceland in Reykjavik, and coming soon – two new FlyOver attractions in Las Vegas and Toronto. The company is executing an aggressive growth strategy, expanding into multiple geographies and iconic locations that enjoy perennial visitor demand. We are strengthening and improving our culture, our attractions and our operations to deliver these unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses. We will work tirelessly to build a strong entrepreneurial, fun and rewarding culture for our team members. Responsibilities: The Specialist, Revenue Maximization will oversee rate and inventory management of all lodging space in the Banff Jasper Collection consisting of ten properties; two located in Banff, one located on the Icefield Parkway and seven properties in and around Jasper. This position is integral to driving optimal mix of business in all channels to achieve Key Performance Indicators (occupancy, average daily rate (ADR), and revenue). This position reports directly to the Banff Jasper Collection Revenue Manager and requires collaboration with multiple departments within the Banff Jasper Collection and across Pursuit to improve processes, procedures, systems, best practices and communication. A successful candidate will build strong relationships with teams in Operations, Marketing, Sales, Reservations and Information Technology, among others. The Specialist, Revenue Maximization will maintain rates in Maestro for all Banff/Jasper lodging and will be a Maestro “super user”. Based on tour performance, allocate hotel block in accordance with year over year demand vs economic trends vs utilization Input pre-determined price strategies from the Revenue Manager; rate levels, stay restrictions and other tactics, congruent with demand factors and managed through all distribution channels Assist revenue management department with weekly and month reporting of all key metrics Assist Sales, Marketing and Reservations by delivering key statistics when needed Compile data from a competitive shop to assist the Revenue Manager in creating week over week rate strategies Validate OTA connective through integrated APIs Create Rate Codes in the property management system for consumer direct qualified rates Responsible for communicating all issues and resolutions to Revenue Manager Assist on projects related to Maestro or inventory Performs other duties as assigned Qualifications: Experience working in the tourism industry, including interacting with large and small tour operators, interacting with industry organizations, and understanding of lodging technology Knowledge of standard travel industry space blocking practices, commission structures, vendor agreements and inventory control procedures Proficiency in the use of computers, including Microsoft Office Suites and industry-standard computer software Ability to work independently, in a team environment and with minimal supervision Ability to make decisions, solve problems and exercise good judgment; ability to work under pressure and prioritize workload Ability to work closely with all levels of the Banff Jasper Collection staff, management and general public, including professionals and executives from a variety of companies Superior organization, follow up and detail-oriented skills; must be able to manage multiple projects and deadlines Excellent communication and presentation skills, both oral and written Willing to work extended hours, various shifts, holidays and weekends as necessary Some college preferred 3 years’ work experience; or any combination of education and experience that provide the required skills, knowledge and abilities Tourism or hospitality industry experience required Experience with tourism systems integration required EEO Information:Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.