Jasper National Park Jobs
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Becker's Chalets Front Desk Agent - Receptionist
Becker's Chalets - Jasper, AB **All applicants much hold a valid Canadian working visa or be a Canadian Citizen** Work begins the middle of April and finishes the end of October as we are a seasonal resort. Job Description: Ensuring that our guests have a positive and memorable first and last impression (upon check in and check out) Greet and welcome guests promptly and efficiently Answer all phone calls and emails promptly, politely and efficiently Help guests efficiently, politely and effectively Clean, organize, tidy, vacuum and restock the front office area – including behind the desk, the bathrooms, lounge area and gift shop. Check in and check out guests Handle cash and payments Make/change/cancel reservations – for the chalets, restaurant and white water rafting Answer all guest enquiries – be helpful, efficient, content and friendly Assist guests with tourist attraction information Fill out gift certificates Handle guest complaints/suggestions/compliments Handle and process chalet and gift shop transactions Communication interdepartmentally in an effective, efficient and polite manner Other front desk duties, as they arise Qualifications: Experience No experience required but having previous front desk or customer service skills are an asset and will have priority The ability to learn quickly and retain lots of information Basic computer skills is a must The ability to work well under pressure and in high stress situations Required Skills Proficient in English (in writing, speaking and understanding) Achievement-motivated to work with Becker’s Chalets to meet and surpass set realistic goals Must be pleasant, friendly and able to address problems or special requests in a professional and polite mannered Self-confidence to take the initiative do what needs to be done Strong communication and people skills Good attention to detail Great Organizational and multi-tasking abilities Customer service driven Polite and well mannered Honesty & Integrity Adaptability and Reliability Working Conditions: Working under pressure at times Being able to handle both positive and negative feedback On-site training provided Staff uniform provided free of charge Paid 30 minute break free buffet breakfast (for days in the office, or on days off) Work Hours When in front desk: approximately 7 hours per day (between 40 and 44 hours per week guaranteed). 6 days per week – 1 day off per week Perks: Shared staff accommodations available very competitive wages free buffet breakfast uniform provided free of charge season end bonus (at end of contract) based on performance Job Training provided Discounts on gift shop items, restaurant and chalets Free white water rafting Monthly BBQ's Recognition – awards and swag on work well done bicycle use options intermittent WIFI on property Training opportunities available If you are interested in joining our team, please forward your: - resume - cover letter - a short summary with one of the following: link your qualifications to the position you are applying to, tell us why you’re the ideal candidate or lastly explain why you’re interested in this position. Job Type: Full-time Experience: customer service: 2 years (Preferred) Language: Proficient writing and speaking skills in English (Required)