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Tour Canadian Rockies

Becker's Chalets Front Desk Agent - Receptionist

Becker's Chalets - Jasper, AB

**All applicants much hold a valid Canadian working visa or be a Canadian Citizen**
Work begins the middle of April and finishes the end of October as we are a seasonal resort.
Job Description: 
Ensuring that our guests have a positive and memorable first and last impression (upon check in and check out)
Greet and welcome guests promptly and efficiently
Answer all phone calls and emails promptly, politely and efficiently
Help guests efficiently, politely and effectively
Clean, organize, tidy, vacuum and restock the front office area – including behind the desk, the bathrooms, lounge area and gift shop.
Check in and check out guests
Handle cash and payments
Make/change/cancel reservations – for the chalets, restaurant and white water rafting
Answer all guest enquiries – be helpful, efficient, content and friendly
Assist guests with tourist attraction information
Fill out gift certificates
Handle guest complaints/suggestions/compliments
Handle and process chalet and gift shop transactions
Communication interdepartmentally in an effective, efficient and polite manner
Other front desk duties, as they arise
Qualifications: 
Experience
No experience required but having previous front desk or customer service skills are an asset and will have priority
The ability to learn quickly and retain lots of information
Basic computer skills is a must
The ability to work well under pressure and in high stress situations
Required Skills
Proficient in English (in writing, speaking and understanding)
Achievement-motivated to work with Becker’s Chalets to meet and surpass set realistic goals
Must be pleasant, friendly and able to address problems or special requests in a professional and polite mannered
Self-confidence to take the initiative do what needs to be done
Strong communication and people skills
Good attention to detail
Great Organizational and multi-tasking abilities
Customer service driven
Polite and well mannered
Honesty & Integrity
Adaptability and Reliability
Working Conditions: 
Working under pressure at times
Being able to handle both positive and negative feedback
On-site training provided
Staff uniform provided free of charge
Paid 30 minute break
free buffet breakfast (for days in the office, or on days off)
Work Hours
When in front desk: approximately 7 hours per day (between 40 and 44 hours per week guaranteed).
6 days per week – 1 day off per week
Perks: Shared staff accommodations available very competitive wages free buffet breakfast uniform provided free of charge season end bonus (at end of contract) based on performance Job Training provided Discounts on gift shop items, restaurant and chalets Free white water rafting Monthly BBQ's Recognition – awards and swag on work well done bicycle use options intermittent WIFI on property Training opportunities available
If you are interested in joining our team, please forward your: - resume - cover letter - a short summary with one of the following: link your qualifications to the position you are applying to, tell us why you’re the ideal candidate or lastly explain why you’re interested in this position.
Job Type: Full-time
Experience:
customer service: 2 years (Preferred)
Language:
Proficient writing and speaking skills in English (Required)
	





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