Sunwapta Falls Rocky Mountain Lodge Jasper, AB $18 an hour - Full-time Sunwapta Falls Rocky Mountain Lodge Jasper, AB $18 an hour Job details Pay $18 an hour Job type Full-time Shift and schedule Night shift Location Jasper, AB We are seeking a highly organized and detail-oriented individual to join our team as a Night Audit at our seasonal lodge in the Canadian Rockies. The position of Night Auditor is responsible for night reconciliation of all revenue-based transactions in addition to data pooling mechanical information, labour information, and other information as required. It is a Front Desk Position, and while taking reservations are light, customer service and helping guests is always a priority. The positions shift is from midnight to 8:00am, six days per week. There are security duties to ensure the enjoyment and general safety of the main lodge, guests, and staff. This role requires you to work without supervision and to have a fundamental understanding of how to balance daily cash outs, troubleshoot Microsoft Excel formulas, problem solve, and a good ability to learn new software and computer operations. Key Responsibilities: Perform front desk duties such as checking guests in and out, answering phone calls and responding to guest inquiries. Handling any customer complaints or requests Reconciliation of all non-cash transactions for all departments Cross referencing of all till tapes Following procedure for entering data in reports, including reports such as labour, category, maintenance, and cabin reports. Adjustments to over/short, refunds Notifying supervisors of discrepancies Respond to guest complaints or concerns in a timely and professional manner Perform other duties as assigned Security duties such as ensuring the main lodge is locked down and empty of employees, timely lodge perimeter security checks, and monitoring staff accommodation. Assist tour directors and bus drivers with high service retail purchases Cross sell and cross promote hotel and restaurant products and services Occasionally assist housekeeping as required with bed stripping or laundry Qualifications: Strong organizational and multitasking abilities Proficient in Excel and data entry Excellent written and verbal communication skills Ability to work well under pressure and handle guest complaints effectively Prior experience in a similar role is an asset Must be able to work overnight shifts Compensation: Wage: $18/hr plus bonuses. Staff accommodation is available for employees over the age of 18 at $4.41 per day. Bonus: If contract is completed you will receive $1 bonus for every hour worked and your rent returned. Referral Bonus: $500 if both yours and your referrals contract are completed. If you are a self-motivated individual with a passion for hospitality and excel at data entry, we would love to hear from you. Please apply with your resume and cover letter to be considered for this exciting opportunity.
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