Pursuit Collection
 
Jasper, AB
$22 an hour - Full-time
 

Job details
Pay
$22 an hour
Job type
Full-time

Location
Jasper, AB

Full job description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES

The Pursuit Adventure Center (PAC) department principally assists all guests by providing information on Pursuit Banff Jasper attractions and services, as well as promoting, selling and making bookings for all of our related products and services. In addition to attractions, the PAC also hosts a retail store that this position will directly oversee with support from the retail operations team. The Guest Services Supervisor primarily runs and oversees the daily operation of the PAC, ensuring PAC operation is fully functional with support from Hotel Front Desk Agents to cover days off.

In addition to PAC, you will be required to perform some basic Front Desk duties when needed by ensuring guests receive the best service possible from our property. You might provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay.

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This is a multi-faceted position and can include any, or all, of the following:

Ensure that each member of the Jasper PAC operations provides an interactive and professional product, attraction and retail sales or resolution experience
Work collaboratively with the Retail & PAC Manager, Banff Outlets to deliver seamless and integrated service
Work collaboratively with Maligne Valley Retail Manager to ensure retail products are stocked and merchandised correctly
Ensure that all attraction and retail targets are being maintained; help with the implementation of promotional items
Maintain an excellent relationship with affiliates
Work closely with the central reservations dept as it relates to booking practices and product knowledge
Ensure a memorable and positive experience for our guests through implementing and delivering the standard operating policies and procedures as they relate to the PAC operations, safety and employee engagement standards and practices
Act as the “on the floor” daily operations, then providing any needed support to Guest Experience agents who cover your days off as required
Operate as a sales agent fulfilling shifts required during the operating week
Effectively deal with any service recovery issues that may arise with support as required from the central reservations dept or Maligne Lake guest services office, reporting larger issues to management
Complete according daily/ weekly sales tracking reporting
Part of a larger adventure centre team, ticket agent staffing will be managed and shared between Hotel Front Desk and the Jasper PAC office location. This will involve scheduling collaboration with the Hotel Front Desk operation
Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, change orders and cash-outs
Coordinate with the Jasper attractions guest services teams as to FIT activity scheduling needs to ensure visitation maximization.
Ensure according retail inventory/fixtures are well stocked and clean at all times


REQUIRED SKILLS & QUALIFICATIONS

Previous supervisory, point of sale, cash handling & reconciliation experience, required
A strong hospitality-focused approach with a natural ability to proactively listen and empathize with guests and staff
A passion for coaching and developing employees with a proven track record of “safety 1st practices
Mature, energetic, dependable and self-motivated team player with a high attention to detail
Ability to take initiative and follow through on tasks needing attention
Adaptable to a changing work environment and different tasks
Enthusiastic and outgoing personality, ability to use this to engage with guests and in resort operators
Competent administrative skills with proficiency in Microsoft Office applications
A self -starter who is comfortable working in a fast-paced, high-pressure environment without direct supervision
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail)
Class 5 driver’s license (clean abstract) an asset
The starting wage for this role is $22.00/hour.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com .

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.