Pursuit Collection
 
Jasper, AB
Full-time
 
Job details
Job type
Full-time

Location
Jasper, AB

Full job description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES

Reporting to the Hotels Manager, the Assistant Manager will provide leadership to entire team at Glacier View Lodge
Oversee scheduling and training of the front office, Host, and Housekeeping team, working closely with the Front Desk Supervisors
Act as a Hotel Manager during absences and scheduled days off
Assist the Accounting Department with group billings and make required adjustments to guest reservations
Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts
Learn the roles and responsibilities of both, the Housekeeping team as well as the Hosts
Supervise the activities of hotel operations and report significant issues to the hotel management team for review and investigation
Effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer
Provide all frontline staff with tools and training to handle guest concerns and complaints in a consistent manner
Assist the front office teams with overbooking situations, and coordinate room or property moves
Ensure all staff are thoroughly familiar with the Hotel’s emergency procedures, and in a state of preparedness for any emergency
Coordination of information with the Housekeeping, Maintenance and Food & Beverage Teams
Anticipate the needs of arriving, and in-house guests
Monitor check-ins for group arrivals or suspected double bookings
Ensure all computer equipment is in working order and request necessary fixes with the IT Team
Be the primary lead to review and respond to online reviews for the hotels
Ensures the Hotels look presentable to welcome arriving guests
Enforces Hotel policies and disciplinary procedures
Assists and orients new arriving employees
Coordinates feedback on all reservation activities with the Hotel Managers
Actively balance room inventory on a nightly basis, adjusting for any late day changes

REQUIRED SKILLS & QUALIFICATIONS

Excellent communication skills, both verbal and written
Most tasks are performed in a team environment with the employee acting as a team leader
Able to work with minimal direct supervision
Proven computer skills
Three to five years of Front Office experience, with 2 years in a supervisory capacity
Experience in office procedures, ordering materials, and scheduling
High school or equivalent education required, Bachelor’s Degree or related technical school degree preferred
All employees must maintain a neat, clean and well-groomed appearance per Pursuit standards
About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com .

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.