Pyramid Lake Lodge Guest Experience Agent

Pursuit Collection
 
Jasper, AB
$17.50 an hour - Seasonal, Full-time

Job details


Pay
$17.50 an hour
Job type
Seasonal
Full-time
Benefits
Pulled from the full job description
Discounted or free food
What will be your daily pursuit?:
Demonstrating a positive attitude and good communication skills to ensure that a high level of customer service and safety is given to each guest. This position requires relocation to Jasper, Alberta. Explore Pyramid Lake Lodge here!

This fun summer role starts in May or June and runs until October 2024!
Compensation:
The starting salary for this position is $17.50 per hour.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Coordinate guest equipment rentals, i.e. canoes, kayaks, paddle boats, motor boats, and bikes.
Cleary communicate safe boating and equipment policies via a guest ‘Safety Talk’.
Assist guests in filling out rental agreements, and processing payments and waivers.
Ensure all safety equipment is included in every boat rental (i.e. bailer, rope and paddle).
Monitor guest activities on Pyramid Lake to ensure safety compliance.
Maintain proper inventory of all boats, bikes and safety equipment throughout the day.
Keep all rentals (i.e. life vests, oars and paddles) clean and in good working condition.
Report any damages or wear and tear of boats and bikes to the Maintenance Team.
Beach and dock clean up.
Assist in the retrieval of capsized boats and support Parks Canada with recovery efforts if requested.
This position acts as a ‘floater’ providing additional support and assistance to:
The Front Desk; answering and directing telephone calls, assisting with arrivals and departures, and the resolution of minor guest complaints.
Housekeeping; occasional cleaning, delivery of room drops and baggage handling.
Maintenance; watering plants and cleaning of public areas including the Fitness Centre, hot tubs and washrooms.
Other duties as assigned by the Hotel Manager.
What skills and experience do you need for this job?:
Pleasure Craft Operator Card is a requirement, boating experience is preferred. (Pursuit will cover Pleasure Craft training costs).
Excellent Customer Service skills with a solid understanding of guest service principles.
Physically fit and able to lift and carry up to 75 lbs. (i.e. boats, kayaks and canoes).
Motivated to work independently and as a member of a team.
Able to effectively multitask; must be organized and detail-oriented.
Neat and clean in appearance with an outgoing personality.
Ability to adapt and accept direction in a dynamic environment with changing demands.
First Aid certificate is an asset
What will your work environment be like?:
Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.