Pursuit Collection Maligne Lake Guest Experience Assistant Manager

Pursuit Collection
Jasper, AB
$23 an hour - Seasonal, Full-time

Job details

$23 an hour
Job type
Pulled from the full job description
Discounted or free food
Full job description
What will be your daily pursuit?:
Attention to detail and effective communication skills are a must, but a passion for making a difference for each guest and team member is the most important aspect of this position. The Manager role will directly support all daily operations of the boathouse and guest services departments in a leading by example manner working closely with the team as to delivery upon our seasonal objectives, operational standards and quality of experience.
The starting salary for this position is $23.00/hour.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
To be an active member of the Maligne management team, supporting peers & continually working at building a cohesive team which works together to achieve results.
Contribute to developing and maintaining a high energy, hospitality focused and animated team
Focus on operational excellence, employee training and development, service standards and consistencies for the ticket office and the boathouse operations
Develop and maintain training manuals
Develop, support and empower guest experience supervisors
Have a complete understanding of all applicable POS, validation systems and frontline processes
To be knowledgeable on and remain current on all BJC attractions products and relevant packages and tours, guest service department and company procedures, policies, discounts and promotional programs.
Ensure effective communication practices are in effect, ensuring all required operational updates and rationale are passed down to the according frontline teams.
Actively seek opportunities to recognize staff on “doing it right” and assist in the creation and adoption of employee recognition program or events that support our core values and drive engagement.
Maintaining positive working relationships with peers, support services, tour group companies and suppliers.
Cash Reports and safe counts are secure and accurate
Act as an onsite contact for front office IT systems
Follow-up with guest service issues and service recovery solutions in a timely manner, providing any hospitality coaching as required.
Monitor Service metrics daily/weekly during the season, reacting and responding accordingly to address any issues.
Organize and conduct regular departmental meetings for all frontline staff and one on one meetings with Supervisor and Lead hands
Ensure that daily labor management reflect forecasted/ current business levels
Communicate regularly with the maintenance team on vessel availability and maintenance issues
Ensure all equipment is managed accordingly and safeguard measures in effect from Damage or loss.
Performing quality assurance checks and coaching staff members as required, performing mid-season and end of season evaluations for all team members
Perform frontline role needs as required
Other duties as assigned
What skills and experience do you need for this job?:
Previous supervisory, point of sale, cash handling & reconciliation experience, required
A strong hospitality-focused approach with a natural ability to proactively listen and empathize with guests and staff
A passion for coaching and developing employees with a proven track record of “safety 1st practices
Mature, energetic, dependable and self-motivated team player with a high attention to detail
Ability to take initiative and follow through on tasks needing attention
Adaptable to a changing work environment and different tasks
Enthusiastic and outgoing personality, ability to use this to engage with guests and in resort operators
Competent administrative skills with proficiency in Microsoft Office applications
A self -starter who is comfortable working in a fast-paced, high-pressure environment without direct supervision
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail)
Class 5 driver’s license (clean abstract) an asset
Must meet the organization grooming and appearance standards
To honor our commitment to be “Always Honest” all employees must consent to a criminal record check
Knowledge of the Microsoft Office suite
What will your work environment be like?:
This fun summer job runs from May to October 2024!
Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.