Maligne Lake Guest Experience & Boathouse Agent

Pursuit Collection
 
Jasper, AB
$17.50 an hour - Seasonal, Full-time

Job details


Pay
$17.50 an hour
Job type
Seasonal
Full-time
Benefits
Pulled from the full job description
Discounted or free food
What will be your daily pursuit?:
Bring your best in the delivery of an exceptional hospitality and sales experience to guests visiting Maligne Lake

This fun, summer job runs from May 21 until October 14 2024!
Compensation:
The starting salary for this position is $17.50.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Provide an exceptional hospitality-focused informational and sales interaction with guests visiting Maligne Lake
Be current and up to date on all Pursuit attractions, products and promotions along with our other services/experiences provided on site
Provide information and answer questions about general knowledge of the Maligne Valley and Jasper area
Check guests in as they arrive at the tour boat boarding area scanning all access tickets, coordinating guests for efficient and timely boarding and answering questions (this part of the role is outside)
Be first point of contact for any tour boarding issues including tour delays or cancellations, guests who have missed their tour or have not arrived and communicating effectively with tour directors and the guest services office/dispatch
Work closely with boat captain/guides as to loading/unloading of the tour boats
Maintain cleanliness of ticket and boarding areas
Be knowledgeable and proficient in the use of the point of sale, cash and credit transactions along with daily cash out procedures
Rent and outfit a fleet of canoes, kayaks and peddle boats, providing safety and operating instructions to guests
Ensure that rental boat agreements and releases are thoroughly understood, completed correctly, properly filed and adhered to
Complete minor repairs as required to rental boats and equipment, reporting any larger issues to the fleet maintenance dept.
Other duties as assigned
What skills and experience do you need for this job?:
A passion for delivering a memorable experience to each guest is the most important aspect of this position!
Strong communication skills, with an ability to proactively listen and be empathetic
Must get excited at the idea of living and working in a remote (yet very social) environment
Previous hospitality and cash handling experience an asset
Ability to think on the fly and outside the box to solve problems with a positive attitude
Second language is an asset
Mature, energetic, dependable and self-motivated
Enjoy working with a team in a busy, fast-paced environment
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail)
Must meet the organization grooming and appearance standards
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Standard First-Aid or higher an asset
What will your work environment be like?:
Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.