Banff Jasper Collection by Pursuit - Jasper, AB $16 an hour - Full-time, Temporary What will be your daily pursuit?: Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures. What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Seasonal work experience in iconic, unforgettable, and inspiring locations Full-time work of 35+ hours weekly across the summer season Fast-paced and active position – get your step counter ready! The chance to work in an inclusive culture and make life-long friends Opportunities for career growth or future work at other Pursuit locations Access to one of the world’s most beautiful and iconic National Parks What will you do in this job?: Process telephone calls Process group arrivals and departures Register arriving guests and assign rooms Process guests’ departures, calculate charges and receive payment Take, cancel, and change room reservations Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required Refer major guest complaints to Hotel Manager or Front Desk Supervisor Balance cash and complete balance sheets, cash reports and related forms Provide information on hotel facilities and services, and local points of interest Arrange services required for guests with special needs Provide information regarding room status and special guests to other departments Learn the Emergency Response Manual thoroughly Learn the Night Audit procedures. Perform related Front Desk duties as directed by Supervisor What skills and experience do you need for this job?: Previous experience or education an asset Neat and clean in appearance and work habits Pleasant, outgoing personality Knowledge of languages is considered an asset Ability to accept direction Solid understanding of guest service principles Good communication skills Ability to accept direction Knowledge of computers, will train Typing skills an asset Ability to work within a Team To honour our commitment to be “Always Honest” all employees must consent to a criminal record check Comfortable standing for long periods of time (up to 8 hours) What will your work environment be like?: Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! Independent. You’ll spend your days in and around National Parks Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.