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Tour Canadian Rockies

Marmot Basin Rental Shop Attendant


marmot basin - Jasper, AB

Jasper, AB
Summary 
This is a full time or part time, seasonal role running from Nov/Dec through May.

The first 90 days of employment is a probationary period.

The Rental Attendant works as part of the Rental and Repair Shop team. They are responsible for greeting and assisting customers in rentals, as well as the “fishbowl” area. Rental Attendants will help get customers correctly fitted and equipped with ski or boarding gear. They will assist in the general up keep of Rental, Repair and “fishbowl” areas. 
Position Overview

The Rental Attendant works as part of the Rental and Repair Shop team. He/She is responsible for greeting and assisting customers in a friendly and efficient manner. Rental Attendants will get customers correctly fitted and equipped with ski or boarding gear. They will assist in the general upkeep of the Rental, Repair and “fishbowl” areas. 
This is a full-time seasonal role (November/December through May), 5 days out of 7 per week. 
Alberta Employment Standards regarding probationary periods apply.

Attributes: 
Professional deportment with excellent customer service skills: experience dealing with all on-hill patrons 
Cheerful, outgoing personality; demonstrated temperament and disposition for stressful situations or irate customers. 
Strong team member able to take direction 
Motivated and observant; able to perceive needed tasks and complete them without direction 
Self-aware; able to identify strengths and gaps in own abilities and training 
Able to use taught skills and previous experience to problem solve 
Recreational mountain pursuits, such as rock climbing, and ski touring, are considered assets. 

Qualifications: 
Demonstrated customer service skills 
Demonstrated aptitude to learn about ski and snowboarding equipment and fitting 
Well-groomed and professional appearance appropriate to Marmot Basin Policies 
Basic computer skills 
Job Duties/Responsibilities:

Achieve and demonstrate a comprehensive understanding of rental equipment as mandated by our suppliers 
Become certified on a wide variety of equipment and products as mandated by our suppliers (repairs) 
Assist customers throughout the shop: completing waivers, boot fitting, binding settings, answering queries, etc. 
Binding (“DIN”) testing 
Assist in the general upkeep of the Rental/Repair shop area 
Complete Marmot Basin required training with accompanied training checklists 
Adhere to the company’s policies and procedures as set in the Rentals Training Manual 
Ensure all work-related activities follow Alberta Occupational Health and Safety legislation as it relates to the job 
Perform other duties as assigned. 
Supplementary:

Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook” and “Safety Operations Training Manuals” 
Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”. 
Other details
Pay Type Hourly 
Employment Indicator Seasonal 
Job Start Date Monday, November 4, 2019 
Job End Date Friday, May 8, 2020





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