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Tour Canadian Rockies

Pine Bungalows Front Desk Agent

Pine Bungalows - Jasper, AB
$16 an hour

Front Desk Agent
Start Date – April/May 2019 (full time – seasonal)
Pine Bungalows – Jasper, AB
Pine Bungalows is hiring for the upcoming Summer 2019 season. Are you a hospitality professional seeking an opportunity to work at an iconic Canadian destination? Are you outgoing, conscientious and friendly? Do you enjoy working with a dynamic team, providing exceptional guest service and Experiences? If yes, we would like to work with you.
Property Overview: 
Founded in 1936, with 82 years in operation, Pine Bungalows is a unique property of 72 individual cabins & a Conference Centre located on the banks of the Athabasca River. Each of our cabins has their own character and charm which entices guests to return year after year. Our guests can enjoy cozy lodging and a peaceful, inspiring environment. Pine Bungalows is located just minutes from downtown Jasper and guests can find all the amenities they need during their stay with us.
Summary of Responsibilities: 
Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:
Consistently offer professional and friendly service
Welcome and register arriving guests
Respond to any and all guest enquiries
Process telephone calls and manage reservations
Provide guests with information on hotel facilities, services and local attractions and activities
Follow departments policies and procedures
Follow all safety policies
Process guest departures, calculate charges and receive payment
Balance cash
Work with minimal supervision
Clerical duties as required
Perform light housekeeping and cleaning
Qualifications: 
Proficiency in English (verbal and written), second language an asset
Proficient at printing and writing in English
Previous customer related experience preferred
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
Must possess a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Shifts: 
Full Time
40 hours/week based on seasonal demand.
Shift work – Day, Evening, Weekend
Two consistent regular days off are almost always provided
Wage: 
$16+/hr based on experience
Performance and Pay review at 1 & 3 months
Staff Accommodation: 
Staff Accommodation is available
$15/day during operating season
Of the daily accommodation rate of $15/day - $5/day will be banked and returned as end of season BONUS if employee completes duration of employment agreement
Physical Aspects of the Position (include but are not limited to): 
Frequent standing and walking through shift
Occasional kneeling, pushing, pulling, lifting
Must be able to carry and lift loads of up to 50lbs on a regular basis
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: 
Must be legally eligible to work in Canada. We are unable to assist candidates in obtaining Canadian work authorization
Pine Bungalows is an Equal Opportunity Employer and we value diversity within our workplace
Job Type: Full-time
Salary: $16.00 /hour





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