Training and Development Manager
FAIRMONT

1 Old Lodge Rd, Jasper, AB
Full-time
Job details


Job type
Full-time

Benefits
Pulled from the full job description
Dental care
Vision care
Full job description
Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.


Job Description

Food & Beverage Training and Development Manager

Reporting to the Assistant Director, Food and Beverage, this position is responsible for supporting our mission to Turn Moments into Memories. The F&B Training Manager will oversee all F&B training and development. In addition to researching and implementing internal and external training initiatives designed to engage, educate and excite our F&B Colleagues.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform (LifeWorks)
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:

Reporting to the Director, Food and Beverage/Assistant Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service.
Oversee and manage the learning and development process for all Food and Beverage colleagues in the Hotel.
Ensure that all learning activities support Accor philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.
Assessing each department’s training & development programs and providing feedback to ensure a common direction toward the F&B goals and Hotel’s vision is being realized.
Conducting various training courses for restaurants (i.e. Suggestive Selling, Product Training, Service Standards etc).
Maintain a database of proserve for all of the F&B division.
Actively participate in all Food and Beverage Recruitment Initiatives.
Keep staffing forecasting up to date in accordance with budget and Watson standards.
Develop standardized questions for each role within the division.
Participate in recruitment meetings to ensure correct information is communicated effectively.
Co-ordinate the actions of the Food and Beverage leaders and team in the elements of the Talent Journey including but not limited to, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments in the Division through collaboration and coaching.
Conducts annual training and development needs assessment.
Develops training and development programs and objectives.
Focuses on training and auditing LQA standards with leaders and colleagues.
Develops and maintains division communications such as internal bulletin boards and emails to ensure colleagues have knowledge of training and development events and resources.
Conducts follow-up studies of all completed training to evaluate and measure results.
Other job related tasks as needed.

Qualifications

Your experience and skills include:

Three years’ experience in hotel Food and Beverage operation – luxury property preferred.
Demonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment
Ability to maintain the proper attitude to work with management, hourly associates, and outside contacts while working under pressure, meeting deadlines
Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint)
Able to effectively communicate English in both written and oral forms
Professional appearance and demeanor
Previous experience working in similar setting
Your team and working environment:

Sitting - 1-2 hrs/day
Walking - 6-8 hrs/day
Standing - 6-8 hrs/day
Bending/Reaching - 1-3 hrs/day
Pushing/Pulling - 1-3 hrs/day
Physical Effort - may lift weights up to 50lbs
Environmental Stress - High - works mainly inside, however outside work may be required
Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS