Parks Canada Visitor Services Team Leader II

Parks Canada

Jasper, AB
$61,341–$66,089 a year
Parks Canada
Jasper National Park of Canada (Alberta)
PM-02 - Visitor Services Team Leader II
Anticipatory, Spring and Summer 2023
$61,341 to $66,089 (currently under review)
Experience Canada by joining the Parks Canada Agency! Parks Canada Website

Closing date: 22 September 2022 - 23:59, Pacific Time

Who can apply: All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment
We are looking for candidates that can work in fast-paced, varying and complex environments, problem solve under pressure, and lead a team to success! As a supervisor with Parks Canada you will make lasting relationships with co-workers, and foster memorable connections between visitors and our country’s natural and cultural heritage. Must be available to start work in Jasper in April 2023 and stay until late September/mid-October.

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
This process will be used to fill vacancies for the 2023 summer season in the Gates, Campgrounds, and Day Use Facilities functions in Jasper National Park.

In addition to the functions listed above, this process may be used to fill other anticipated vacancies in the Jasper Field Unit under the Visitor Experience function, including park interpretation and aquatic invasive species prevention.

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in the same or other parts of the country.
Positions to be filled: 5

Information you must provide
Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives.

The employer-approved alternatives to a secondary school diploma are:

A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
An acceptable combination of education, training and/or experience.

Degree equivalency

Experience in developing programs and in providing services to the public;
Experience in providing mentorship, coaching, leadership, feedback, and performance evaluations to employees;
Experience in giving instructions and delivering training.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements

Information on language requirements

Knowledge of Parks Canada’s mandate and corporate objectives, especially as they relate to visitor experience in national parks;
Knowledge of scheduling, performance evaluations, training processes and practices to supervise staff;
Knowledge of work place health and safety programs.
Initiative – Dealing with situations and issues proactively and persistently
Managing Resources – Manages resources (time, financial, human, physical and information) to achieve planned goals; Supporting your team members while balancing the needs of the agency
Team Leadership – Assuming a leadership role in helping others achieve excellent results; managing through adversity.
Communicates effectively;
Takes responsibility
Exercises sound judgment;
Demonstrates integrity.
Conditions of employment
Reliability Status security clearance - You are required to obtain and maintain this security level throughout this employment at Parks Canada Agency.

Other Conditions of Employment:
You will be required to possess and maintain a valid Class 5 driver’s licence recognized by the province/territory applicable to this offer of employment.
You will be required to work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays as scheduled by your delegated manager. Compensation will be as prescribed in the Terms and Conditions of Employment applicable to you.
You must be willing to work and travel in a variety of terrains and weather conditions in the performance of the duties.
You will be required to work in adverse weather conditions.
You may be required to wear a uniform while performing your duties. In this case, Parks Canada will provide you with the uniforms you require in accordance with the Parks Canada Uniform Policy.
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site:

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Tips for applicants:
Please provide complete and thorough details of your education and experience.
Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.
We thank all those who apply. Only those selected for further consideration will be contacted.

Hiring Insights
Job activity