marmot basin
 
1 Marmot Rd, Jasper, AB
Seasonal, Full-time
marmot basin
1 Marmot Rd, Jasper, AB

Job details

Job type
Seasonal
Full-time

Location
1 Marmot Rd, Jasper, AB

Full job description
Reports To: Rental & Retail Supervisor and Manager

Position Overview:

The Rental & Retail Assistant Supervisor assists with the Supervision of the Rental & Retail Department. They are responsible for helping and overseeing the Rental & Retail team and the town store guest service agents and reporting any problems to the Rental & Retail Supervisor and Manager. They are to step in whenever the Rental & Retail Supervisor and/or Manager is unavailable. This position assists with scheduling and training, among other tasks to ensure that the Rental Shop and both Retail stores are running smoothly during the operating season.

This is a full-time, seasonal role from October to May, 5 days a week with the possibility of additional days depending on staffing.

Alberta Employment Standards regarding probationary periods apply.

Job Duties/Responsibilities:

Assists with the organization of staff such as:

Motivate, encourage, and inspire your team.
Using Marmot Basin’s Job Share model, work with other departments to Create staff schedules; ensure staff capabilities are coordinated and sufficient.
Provide support related to Workplace Health and Safety, WHMIS, WCB and company policies and procedures.
Respond and/or solve to staff problems and schedule issues.
Supervises and helps with the training of new staff.
Enforce company policies, procedures, and standards.
Delegate work tasks to staff.
Assist the Rental & Retail Supervisor and Manager with the monitoring of mental and physical well-being of all staff.
Assist with the Completion payroll.
Assist with the monitoring of staff performance and performance reviews.
Supervise and assist Rental & Retail Sales Associates:

Handle cash, credit, and debit transactions using RTP.
Correctly complete a cash deposit at the end of the day.
Sell window tickets, Marmot Basin Escape Cards, and apply discounts where required at the Rental Shop Location.
Register Marmot Basin Escape Cards purchased from other business and properly bill the appropriate business.
Review and validate all Rental & Retail Department Sales Associates cash-outs and identify and communicate necessary corrections.
Monitor and improve sales performance and productivity.
Process orders including purchasing, receiving, unpacking stock, pricing, and displaying stock after input into the RTP system.
Review and approve bi-weekly payroll for staff.
Understand the RTP system and solve problems as they arise.
Navigate Inntopia to process online sales, make corrections when necessary.
Supervise and assist with the Marmot Basin Town Store:

Organize the stock of retail items, MEC’s, Sunshine Super Cards, cleaning products, and general stationary.
Assist with booking lessons for Snow School, provide general information to customers, and prepare the proper equipment that they require for their lesson.
Receive guest complaints and solve problems.
Develop relationships with third-party companies and be able to create bookings on their behalf.
File completed forms in appropriate binders, organizers, etc.
Complete shifts in the Town Store when required.
Supervise and assist the Rental Attendants:
Deliver and set-up rental equipment (skis/snowboards/boots/helmets) safely based on characteristics of the guest.
Properly fit boots, helmets, and ski poles for a wide array of individuals that may require specific fits to be comfortable.
Deliver and set-up high performance rental equipment potentially involving the calibration of skis, individual fits for snowboards bindings, and using product knowledge to provide customers with the best fit of gear.
Ensure the returning process of rental equipment is done properly, broken gear is noted, charging customer damage fees, or for overdue rentals Restocking gear racks in an organized manner.
Ensure Rental reservations and group/school bookings are set-up for the following day.
Assist in the repair shop when understaffed and have the knowledge and skills to complete most services offered within the tech shop such as:

Take repair bookings by properly putting them into an Excel Spreadsheet and communicating with the Tech Shop staff.
Hand waxing/edging and machine waxing/edging skis and snowboards.
Fixing snowboard and ski bindings.
Making quick solutions to customer’s equipment so they can enjoy the mountain.
Visually check the standard rental fleet for damaged skis and/or snowboards and complete repairs when needed.
Assist in the calibration of fleet skis according to the standards set out by ski companies.
Ensure all health and safety protocol is followed and maintained by sanitizing and disinfecting all high touch areas via a cleaning checklist and ensure that PPE is maintained and worn when necessary.
Respond to any minor emergencies.
Supplementary:

Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook”, and “Safety Operations Training Manuals”.
Qualifications:

Relatable post-secondary education related to tourism, guest services, etc is an asset.
Previous supervisory experience is an asset.
Previous guest services experience.
Previous cash handling, debit and credit transaction, and payment experience.
Strong conflict resolution skills.
Business/Finance experience is an asset.
Retail, Rental Shop, and Repair Shop experience is an asset.
Ski and/or Snowboard teaching experience/qualifications is an asset.
Data management software experience.
Experience in a related industry preferred.
Ability to multi-task and work well under pressure, at busy times or when dealing with challenging customer service concerns.
Strong computer skills with Excel, and reporting systems.
Strong money handling skills
Ability to work well under pressure during busy periods.
Core Competencies:

Ability to remain calm and poised in urgent situations.
Leadership skills.
Excellent communication and inter-personal skills.
Analytical and quick-problem solving skills.
Strong computer skills (Word, Excel, RTP, etc).
Correct money-handling skills.
Professional attitude with excellent customer service skills: experience dealing with on-hill patrons.
Attributes:

Strong team member able to take direction.
Willingness to learn from mistakes and take constructive criticism from supervisors.
Motivated and observant; able to perceive needed tasks and complete them without direction.
Self-aware; able to identify strengths and gaps in own abilities and training.
Able to use taught skills and previous experience to problem solve.
Interest in recreational mountain pursuits such as: hiking, skiing/snowboarding, are considered assets.
Knowledge of the National Parks system and Jasper itself is considered an asset.
Other details

Pay Type
Hourly

Job Start Date
Sunday, December 1, 2024

Job End Date
Friday, May 9, 2025