Visitor Services Attendant
Parks Canada
 
Jasper, AB
$22.33–$29.85 an hour
Parks Canada
Jasper, AB
$22.33–$29.85 an hour

Job details

Pay
$22.33–$29.85 an hour
Shift and schedule
Overtime
Weekends as needed
Holidays

Location
Jasper, AB

Full job description
Parks Canada
Jasper National Park of Canada (Alberta)
GS-BUS-02, GS-MPS-04
Anticipatory (Summer 2025) term and seasonal appointments of various durations.
$22.33 to $29.85 per hour
Experience Canada by joining the Parks Canada Agency! Parks Canada Website

Closing date: 21 November 2024 - 23:59, Pacific Time

Who can apply: All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We will only accept on-line applications received via the jobs.gc.ca site.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
Applicants can verify the status of their applications, at any time.
Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential experience and abilities. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.
Duties
Visitor Facilities Attendant (Stream 1):
Facilities Attendants play a very important role here in Jasper National Park. They are tasked with cleaning and maintaining Parks Canada Agency visitor facilities/buildings and grounds in all corners of the Park. The right people to fill these positions should work well with others, take pride in their work, and in going the extra mile to contribute to creating memorable experiences for visitors. This is a dynamic team and as a presence in all regions of the park, Facility Attendants have the opportunity to take on novel tasks interact with visitors answering inquiries and providing direction and representing the Parks Canada Agency at all times in addition to their routine cleaning and maintenance duties.

Visitor Services Attendant (Stream 2):
Campgrounds - Campground Attendants welcome visitors from all over the world, providing information, and education about camping in the national park. Campground Attendants provide information on a wide variety of topics including camping, fees, safety, weather, trails, day use areas, wildlife, park regulations and policies. Our team members spend time working outdoors; they are responsible for cleaning facilities, providing minor maintenance, and conducting facility rounds to ensure visitor compliance with park regulations. Team members are also accountable for collecting fees and keeping accurate financial records.

Entry Gates - As the first line of contact for visitors entering Jasper National Park, Gate Attendants have the privilege of welcoming visitors into the park and setting the tone for their visit. Gate Attendants at any of Jasper’s three gates provide a friendly service to visitors entering Jasper by collecting revenue through the sale of park passes, and providing basic safety and park information. Gate Attendants work independently for most of their shift but their work contributes to the smooth functioning of a larger team.

Congestion and Compliance – Be the friendly face of Jasper National Park and spend your day out at the park’s most popular day use areas directing traffic, interacting with visitors and educating the public on park rules. Your role will be to mitigate traffic congestion at specific locations through active traffic control, rove throughout the park updating a live webpage with parking lot capacity, and be a Parks Canada representative out in the park answering visitor questions, providing information and communicating park regulations.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in the same or other parts of the country.

Clearly identify in your application the position(s) or stream(s) for which you are applying.

Positions to be filled: Number to be determined

Information you must provide
Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
EXPERIENCE (BOTH STREAMS):
Experience in providing cleaning services (in facilities such as commercial or institutional environments, other facilities may be considered)
Experience providing information and service to the public, including complaint resolution


EXPERIENCE (STREAM 2 ONLY - VISITOR SERVICES ATTENDANT):
Experience identifying hazards and potential risks, taking proactive steps to maintain a safe environment. (Examples: Making recommendations to improving workplace safety, addressing unsafe conditions, and educating public on rules and regulations when non-compliance is observed).
Experience in handling cash, operating point of sales and performing cash out duties.
KNOWLEDGE (BOTH STREAMS):
Knowledge of how to apply health and safety procedures at the work site.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements

Information on language requirements

ABILITIES (BOTH STREAMS):
Client Focus – Providing service excellence to internal and/or external client.
Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Demonstrates Integrity – Dependable, honest and consistent.
Problem Solving– Identifying problems and the solutions to them.
Teamwork – Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
PERSONAL SUITABILITY (BOTH STREAMS):
Exercises sound judgment
Communicates effectively
Takes responsibility
Personally connects with people
The following may be applied / assessed at a later date (may be needed for the job)
ASSET ABILITIES (STREAM 2 ONLY - VISITOR SERVICES ATTENDANT):
Enforcement – understanding and applying enforcement policies to detect violations of legislation, identify conditions and/or persons responsible, and take appropriate action.

Conditions of employment
Reliability Status security clearance - You are required to obtain and maintain this security level throughout this employment at Parks Canada Agency.

You will be required to possess and maintain a valid Class 5 driver’s licence or equivalent.
You must be willing to work overtime.
You will be required to work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays as scheduled by your delegated manager. Compensation will be as prescribed in the Terms and Conditions of Employment applicable to you.
You must be willing to work and travel in a variety of terrains and weather conditions in the performance of the duties.
You will be required to work in adverse weather conditions.
You will be required to wear a uniform while performing your duties. In this case, Parks Canada will provide you with the uniforms you require in accordance with the Parks Canada Uniform Policy.

Visitor Services Attendants and Visitor Facilities Attendants are expected to commute to their assigned workplaces via personal vehicle or transport, up to 60 km from the Jasper townsite. The Parks Canada Agency pays commuting allowance to eligible employees for distances that total over 32 km.
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Tips for applicants:
Please provide complete and thorough details of your experience.
Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.
We thank all those who apply. Only those selected for further consideration will be contacted.