FAIRMONT
 
1 Old Lodge Rd, Jasper, AB
Full-time
Job details

Job type
Full-time
Shift and schedule
Night shift
 
Benefits
Pulled from the full job description
Dental care
Vision care
 
Full job description
Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.


Job Description

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform
Discounts on food & beverage/fitness center/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Ensure guest inquiries and complaints are handled and appropriate action is taken
Balance all room charges including F&B, Health Club, Spa, Golf Course, Concierge and Concessionaires
Balance all front office credit card transactions
Audit and post/balance room & tax
Review daily rebates for accuracy
Contribute to All SAQ audit standards
Month end closing for the upselling program & commission
Perform end of day duties for F&B point of sales system and the rooms’ property management system.
Ensure all guest billing is accurate for Groups, Tour, FIT’s, & Individuals
Have a strong knowledge of all groups in house and effectively communicate them to staff
Strong understanding of CASD for the front office and ensure all CASD reports are completed in a timely manner.
Full understanding of emergency procedures, including Fire Computer
Working with all hotel departments to ensure guest bills are accurate upon departure
Promotes health, safety and wellbeing of our guests and co-workers by having in-depth knowledge of the Hotel's crisis and emergency procedures;
Member of hotel crisis management team; understands and implements the corporate crisis communication procedures as directed and when required
Understanding all duties of the Front Desk Manager and handle related duties in their absence
Adhering to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Other duties as assigned

Qualifications
Experience in a leadership position required
Computer literate in Microsoft Window applications required
Previous Property Manager and Book It! knowledge an asset
University/College degree in a related discipline preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Strong motivational skills
Exceptional attention to detail
Valid Canadian driver license
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - https://www.jasperparklodgejobs.com/

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS