marmot basin Jasper, AB Title Retail Store Key Holder Reports To Retail Supervisor/Assistant Retail Supervisor Position Overview The Retail Store Key Holder, under the direction of the Retail Supervisor/Assistant Retail Supervisor, will primarily be responsible to support departmental activities and operations. The incumbent will provide coverage for the Retail Supervisor/Assistant Retail Supervisor as needed. This position will greet and assist customers while describing technical information to customers to enhance salesmanship. This is a full time, year-round role, 5/7 days a week. Alberta Employment Standards regarding probationary periods apply. Core Competencies Professional deportment with excellent customer service skills Ability to work well as part of a team Good problem-solving and decision-making skills Proactive and takes initiative Strong attention to detail Strong communication skills Confident as a leader Accountable/reliable Forward-thinking Outgoing, energetic and an enthusiastic team player Strong team member able to take direction Motivated and observant; able to perceive needed tasks and complete them without direction Self-aware; able to identify strengths and gaps in own abilities and training Able to use taught skills and previous experience to problem solve Trustworthy and capable of working unsupervised Love of the mountains and the outdoors, mountain biking or hiking, skiing/snowboarding, and a desire to live in the small community of Jasper. Qualifications Previous Point-of-Sales and customer service experience Retail experience preferred Supervisory experience an asset. Job Duties/Responsibilities Greet and assist customers in a manner modelling exemplary conduct to other staff, including demonstrating add-on sales and describing technical information to customers to enhance salesmanship Lead by example to build department commitment to high standards of service Encourage a positive team atmosphere enabling the team to meet or exceed sales goals and achieve consistently high levels of customer service Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Train employees in company sales techniques and knowledge of product range Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating professionally, and to set a positive example for your team Gain a good working knowledge of back office procedures including purchase orders, invoicing, and creating new items in the POS system. Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep Supervise the activities of other sales representatives Anticipate customer and store needs by constantly evaluating environment and customers for cues Provide feedback to the Head of Retail on employee performance.