Marmot Basin Retail Keyholder

marmot basin

Jasper, AB


Title
Retail Store Key Holder
Reports To
Retail Supervisor/Assistant Retail Supervisor
Position Overview
The Retail Store Key Holder, under the direction of the Retail Supervisor/Assistant Retail Supervisor, will primarily be responsible to support departmental activities and operations. The incumbent will provide coverage for the Retail Supervisor/Assistant Retail Supervisor as needed. This position will greet and assist customers while describing technical information to customers to enhance salesmanship.
This is a full time, year-round role, 5/7 days a week.
Alberta Employment Standards regarding probationary periods apply.
Core Competencies
Professional deportment with excellent customer service skills
Ability to work well as part of a team
Good problem-solving and decision-making skills
Proactive and takes initiative
Strong attention to detail
Strong communication skills
Confident as a leader
Accountable/reliable
Forward-thinking
Outgoing, energetic and an enthusiastic team player
Strong team member able to take direction
Motivated and observant; able to perceive needed tasks and complete them without direction
Self-aware; able to identify strengths and gaps in own abilities and training
Able to use taught skills and previous experience to problem solve
Trustworthy and capable of working unsupervised
Love of the mountains and the outdoors, mountain biking or hiking, skiing/snowboarding, and a desire to live in the small community of Jasper.
Qualifications
Previous Point-of-Sales and customer service experience
Retail experience preferred
Supervisory experience an asset.
Job Duties/Responsibilities
Greet and assist customers in a manner modelling exemplary conduct to other staff, including demonstrating add-on sales and describing technical information to customers to enhance salesmanship
Lead by example to build department commitment to high standards of service
Encourage a positive team atmosphere enabling the team to meet or exceed sales goals and achieve consistently high levels of customer service
Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Train employees in company sales techniques and knowledge of product range
Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating professionally, and to set a positive example for your team
Gain a good working knowledge of back office procedures including purchase orders, invoicing, and creating new items in the POS system.
Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep
Supervise the activities of other sales representatives
Anticipate customer and store needs by constantly evaluating environment and customers for cues
Provide feedback to the Head of Retail on employee performance.

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