Pursuit Collection
Jasper, AB
Full-time
 

Job details
Job type
Full-time
Shift and schedule
Morning shift

Location
Jasper, AB

Benefits
Pulled from the full job description
Dental care
Discounted or free food
RRSP match
Vision care

Full job description
What will be your daily pursuit?:
Leading our amazing front desk team in providing our guests with top-notch service and a welcoming Jasper adventure!
When does this adventure begin?:
This is a full-time, regular position starting immediately.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
Full benefits including medical, dental, vision; RRSP matching
What will you do in this job?:
This role will oversee the daily operations of the Front Desk at Pyramid Lake Lodge. The Front Office Supervisor will ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices. The Front Office Supervisor will report directly to the Hotel Manager. This position will act as the “on the floor” daily leadership for the Front Desk Team, ensuring delivery on key performance areas. Accompanying this responsibility will be a focus on Operational Excellence, employee retention, communication, training and development, setting service standards and consistencies, as well as the further development of our hospitality culture. Attention to detail/effective communication skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position.

Represent Pursuit BJC professionally in all communications relating to clients/guests, suppliers, products and co-workers; this includes, telephone conversations, email, letters, etc.
Ensure that all service expectations, standards and qualities are being met and exceeded on a continual basis, providing employee coaching and direction as required.
Conduct employee reviews; actively seek opportunities to recognize staff and assist in the creation and adoption of employee recognition program or events.
Monitor Service metrics daily/weekly during the season, reacting and responding accordingly to address any issues.
Ensure payroll is reviewed weekly and submitted on time for all payroll periods.
Work with Hotel Manager to create schedule and training plan for front desk agents.
Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts including morning (7:00am-3:00pm), afternoon (3:00pm-11:00pm), and overnight (11:00pm – 7:00am).
Supervise the activities of agents and report issues to the hotel manager for review and investigation.
Effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
Provide team with tools and training to handle guest concerns and complaints in a consistent manner.
Ensure all staff are thoroughly familiar with the hotel’s emergency procedures, and in a state of preparedness for any emergency.
Anticipate the needs of department leaders, staff and arriving, and in-house guests.
Enforces Pursuit policies, work standards, and accompany Hotel Manager for disciplinary procedures.
Review wedding and tour group reservations and coordinate with other departments to ensure a seamless arrival and departure experience for the guests.
Coordinates staff events and development opportunities with the Hotel Manager.
Other duties as assigned
What skills and experience do you need for this job?:
Post-secondary education or equivalent in work experience
2 – 5 years hotel experience including, recognition, and employee training
Strong organizational, communication skills & proven strength in Problem Solving and ability to make decisions.
Flexible (ability to work varying hours/days as business needs dictate)
Must have excellent interpersonal and guest relation skills
Able to identify and act upon safety concerns
A proven record as a team leader/motivator who works well under pressure, possesses strong attention to detail and time management skills
2nd Language (especially French) an asset
Computer proficient – Microsoft office
Must meet the Organization grooming and appearance standards
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Standard First-Aid or higher an asset
What will your work environment be like?:
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.