Marmot Basin Jasper AB Rentals & Retail Assistant Supervisor

Marmot Basin
Jasper, AB
Seasonal, Full-time
 

Job details
Job type
Seasonal
Full-time

Location
Jasper, AB

Full job description
Reports To: Winter: Rental & Retail Supervisor, Manager, Director of Skiing
Summer: Rental & Retail Manager, Director of Skiing
Employment Type: Full-Time, Year-Round
Position Summary:

The Rental & Retail Assistant Supervisor supports the Rental & Retail Department across multiple locations, including the Rental Shop, three Retail Stores, and Online operations. This role assists in day-to-day leadership, scheduling, training, staff supervision, and customer service. They serve as the acting supervisor when needed and are responsible for maintaining service standards, operational efficiency, and team morale throughout the season.

Key Responsibilities:

Staff Supervision & Operations

Support scheduling, training, and daily supervision of Rental & Retail staff and Town Store Guest Service Agents
Enforce company policies, safety protocols (WHMIS, WCB), and workplace standards
Motivate and support team members; monitor mental and physical well-being
Conduct payroll reviews, support performance evaluations, and assist with shift planning
Delegate tasks and resolve staff or scheduling conflicts efficiently
Rental & Retail Shop Duties

Supervise equipment rentals: fitting, safety checks, calibration, and returns
Handle guest transactions: cash, credit, Escape Cards, season passes
Process inventory: receiving, unpacking, pricing, and merchandising
Maintain product knowledge to support sales and assist guests
Use RTP and Inntopia for sales, bookings, and troubleshooting
Maintain cleanliness and organization; support health and safety compliance
Assist in the Repair Shop with basic ski/snowboard servicing and repairs
Town Store & Guest Services

Book lessons, tours, and rentals; assist walk-in guests and respond to inquiries
Sell and process season passes, including applications and payment plans
Maintain stock of items including tickets, cleaning supplies, and stationary
Train staff on RTP system, retail sales, and guest services
Online Store Management

Manage product listings, availability, pricing, and descriptions using Aspenwear and RTP
Oversee order fulfillment, shipping, and returns
Respond to customer inquiries and troubleshoot issues
Collaborate with marketing on online promotions and seasonal campaigns
Maintain policy documentation (returns, shipping, privacy)
Sundog & Riding Stables Support

Provide detailed information about Sundog tours and Jasper Riding Stables activities
Book and coordinate trips, working with guides, vendors, and dispatch
Help set up the Riding Stables retail space: layout, signage, POS, and supplier relations
Source products aligned with the Stables brand and guest interests
Track inventory and analyze demand for retail expansion
Qualifications & Experience:

Post-secondary education in tourism, retail, or business (asset)
Supervisory, guest service, and cash handling experience
Knowledge of RTP, Excel, and retail or rental systems
Ability to manage multiple priorities in a fast-paced environment
Experience with ski/snowboard instruction, rentals, or repair (asset)
Business/finance experience and data entry proficiency (asset)
Key Attributes:

Strong leadership and communication skills
Calm under pressure and quick to problem-solve
Self-directed, observant, and willing to learn
Trustworthy, organized, and guest-focused
Interest in mountain sports and familiarity with Jasper National Park (asset)
Position: Rental & Retail Assistant Supervisor

Reports To: Rental & Retail Supervisor and Manager
Employment Type: Full-Time, Seasonal (October–May, 5 days/week with potential for more)

Position Summary:

The Rental & Retail Assistant Supervisor supports the Rental & Retail Department across multiple locations, including the Rental Shop, three Retail Stores, and Online operations. This role assists in day-to-day leadership, scheduling, training, staff supervision, and customer service. They serve as the acting supervisor when needed and are responsible for maintaining service standards, operational efficiency, and team morale throughout the season.

Key Responsibilities:

Staff Supervision & Operations

Support scheduling, training, and daily supervision of Rental & Retail staff and Town Store Guest Service Agents
Enforce company policies, safety protocols (WHMIS, WCB), and workplace standards
Motivate and support team members; monitor mental and physical well-being
Conduct payroll reviews, support performance evaluations, and assist with shift planning
Delegate tasks and resolve staff or scheduling conflicts efficiently
Rental & Repair Shop Duties

Supervise equipment rentals: fitting, safety checks, calibration, and returns
Handle guest transactions: cash, credit, Escape Cards, season passes
Process inventory: receiving, unpacking, pricing, and merchandising
Maintain product knowledge to support sales and assist guests
Use RTP and Inntopia for sales, bookings, and troubleshooting
Maintain cleanliness and organization; support health and safety compliance
Assist in the Repair Shop with basic ski/snowboard servicing and repairs
Retail & Guest Services

Book lessons, tours, and rentals; assist walk-in guests and respond to inquiries
Sell and process season passes, including applications and payment plans
Maintain stock of items including tickets, cleaning supplies, and stationary
Train staff on RTP system, retail sales, and guest services
Online Store Management

Manage product listings, availability, pricing, and descriptions using Aspenwear and RTP
Oversee order fulfillment, shipping, and returns
Respond to customer inquiries and troubleshoot issues
Collaborate with marketing on online promotions and seasonal campaigns
Maintain policy documentation (returns, shipping, privacy)
Sundog & Riding Stables Support

Provide detailed information about Sundog tours and Jasper Riding Stables activities
Book and coordinate trips, working with guides, vendors, and dispatch
Help set up the Riding Stables retail space: layout, signage, POS, and supplier relations
Source products aligned with the Stables brand and guest interests
Track inventory and analyze demand for retail expansion
Qualifications & Experience:

Post-secondary education in tourism, retail, or business (asset)
Supervisory, guest service, and cash handling experience
Knowledge of RTP, Excel, and retail or rental systems
Ability to manage multiple priorities in a fast-paced environment
Experience with ski/snowboard instruction, rentals, or repair (asset)
Business/finance experience and data entry proficiency (asset)
Key Attributes:

Strong leadership and communication skills
Calm under pressure and quick to problem-solve
Self-directed, observant, and willing to learn
Trustworthy, organized, and guest-focused
Interest in mountain sports and familiarity with Jasper National Park (asset)

Job Details

Pay Type
Hourly
Job Start Date
Sunday, June 1, 2025

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Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.



Job Opportunities in Jasper National Park


1. Parks Canada Jobs

  • Park Wardens - Law enforcement, wildlife protection, and visitor safety.
  • Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
  • Visitor Services Attendants - Work at visitor centers, providing information.
  • Conservation Officers & Ecologists - Protect and manage the park's environment.
  • Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

  • Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
  • Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
  • Tour Guides - Leading sightseeing, historical, or adventure tours.
  • Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

  • Rafting & Kayaking Guides - Leading groups on rivers.
  • Ski Resort Staff - Ski instructors, lift operators, and patrol.
  • Hiking & Backcountry Guides - Leading hiking and backcountry trips.
  • Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
  • Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

  • Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
  • Equipment Technicians & Mechanics - Maintaining rental equipment.
  • Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

  • Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
  • Research Assistants - Assisting in environmental studies.
  • Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

  • Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
  • Event Coordinators - Working at events and festivals.
  • Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.


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