Fairmont Jasper Park Lodge
1 Old Lodge Rd, Jasper, AB T0E 1E0
From $20.29 an hour - Full-time
 
Job details
Pay
From $20.29 an hour
Job type
Full-time

Location
1 Old Lodge Rd, Jasper, AB T0E 1E0

Full job description
Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!


Job Description

As a Spa Experience Coordinator at Fairmont Jasper Park Lodge, you will be an ambassador for exceptional service at our Fairmont Spa. Your personal attention to detail and knowledge of the many products and services offered will help to ensure our guests receive an exceptional experience.

Starting rate of pay : 20.29

What you will be doing:

Reporting to the Director of Wellbeing, responsibilities and essential job functions include but are not limited to the following:

Follow all Spa policies, procedures and service standards
Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
Convey clear instructions and guidance to the staff and ensure all guests are receiving the best possible service in line with our leading quality assurance standards.
Meet and/or exceed booking quotas and promotions in the Spa
Ability to promote Hotel services and amenities to encourage an exceptional resort experience
Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience
Develop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales
Responsible for the upkeep of SPA Lounge, SPA Locker Rooms by replenishing the items available to guests utilizing the lounge and the locker rooms
Responsible for stocking and cleaning retail shelves, locker rooms and the SPA Lounge
Manage all spa front & back of the house duties
Implement spa smart booking to capitalize on therapists utilization.
Other duties as assigned

Qualifications

Your experience and skills include:

Minimum 1 year experience in position with face to face customer service (e.g. front desk, receptionist) required
Computer literacy in Word, Excel, Keyboard/data entry is an asset
Post-Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting an asset
First Aid and CPR - Basic Rescuer certification required
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resort in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Sitting: 0-1 hrs/day
Walking: 7-8 hrs/day
Standing: 7-8 hrs/day
Bending/Reaching: 4-5 hrs/day
Pushing/Pulling: 4-5 hrs/day
Physical effort: high, required to lift up to 50lb
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


Additional Information

Job Perks & Benefits:

10% Retail commission and product incentives
1% Service Charge of every treatment
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com