Visitor Services Attendant (2 Streams)
Parks Canada
 
Jasper, AB•Remote
$22.33–$29.85 an hour
 

Job details
Pay
$22.33–$29.85 an hour
Shift and schedule
Overtime
Weekends as needed
Holidays

Full job description
Parks Canada
Jasper National Park of Canada (Alberta)
GS-BUS-02, GS-MPS-04
Anticipatory (Summer 2025) term and seasonal appointments of various durations with a specific need for bilingual candidates in gates and campgrounds from May 2025 to September 2025.
$22.33 to $29.85 per hour
Experience Canada by joining the Parks Canada Agency! Parks Canada Website

Closing date: 26 March 2025 - 23:59, Pacific Time

Who can apply: Persons employed or residing in Jasper, Alberta and within a 125 kilometre radius of Jasper, Alberta who have a legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties
Visitor Facilities Attendant (Stream 1):
Facilities Attendants play a very important role here in Jasper National Park. They are tasked with cleaning and maintaining Parks Canada Agency visitor facilities/buildings and grounds in all corners of the Park. The right people to fill these positions should work well with others, take pride in their work, and in going the extra mile to contribute to creating memorable experiences for visitors. This is a dynamic team and as a presence in all regions of the park, Facility Attendants have the opportunity to take on novel tasks interact with visitors answering inquiries and providing direction and representing the Parks Canada Agency at all times in addition to their routine cleaning and maintenance duties.

Visitor Services Attendant (Stream 2):
Campgrounds - Campground Attendants welcome visitors from all over the world, providing information, and education about camping in the national park. Campground Attendants provide information on a wide variety of topics including camping, fees, safety, weather, trails, day use areas, wildlife, park regulations and policies. Our team members spend time working outdoors; they are responsible for cleaning facilities, providing minor maintenance, and conducting facility rounds to ensure visitor compliance with park regulations. Team members are also accountable for collecting fees and keeping accurate financial records.

Entry Gates - As the first line of contact for visitors entering Jasper National Park, Gate Attendants have the privilege of welcoming visitors into the park and setting the tone for their visit. Gate Attendants at any of Jasper’s three gates provide a friendly service to visitors entering Jasper by collecting revenue through the sale of park passes, and providing basic safety and park information. Gate Attendants work independently for most of their shift but their work contributes to the smooth functioning of a larger team.

Congestion and Compliance – Be the friendly face of Jasper National Park and spend your day out at the park’s most popular day use areas directing traffic, interacting with visitors and educating the public on park rules. Your role will be to mitigate traffic congestion at specific locations through active traffic control, rove throughout the park updating a live webpage with parking lot capacity, and be a Parks Canada representative out in the park answering visitor questions, providing information and communicating park regulations.

Miette Hot Springs - As part of our fun and dynamic team, you will actively greet guests and assist in the day-to-day cleaning and minor maintenance of the facilities. Ultimately our goal is to provide a safe aquatic environment and a Quality Visitor Experience for guests of the Park. Miette Hot Springs is a fast paced, challenging and engaging work environment. A one-hour drive from the townsite of Jasper, the Miette Hot Springs is a wonderful opportunity to enjoy a remote work experience.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in the same or other parts of the country.

Clearly identify in your application the position(s) or stream(s) for which you are applying.

Positions to be filled: Number to be determined

Information you must provide
Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
EXPERIENCE (BOTH STREAMS):
Experience in providing cleaning services (in facilities such as commercial or institutional environments, other facilities may be considered)
Experience providing information and service to the public, including complaint resolution


EXPERIENCE (STREAM 2 ONLY - VISITOR SERVICES ATTENDANT):
Experience identifying hazards and potential risks, taking proactive steps to maintain a safe environment. (Examples: Making recommendations to improving workplace safety, addressing unsafe conditions, and educating public on rules and regulations when non-compliance is observed).
Experience in handling cash, operating point of sales and performing cash out duties.
KNOWLEDGE (BOTH STREAMS):
Knowledge of how to apply health and safety procedures at the work site.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements

Information on language requirements

ABILITIES (BOTH STREAMS):
Client Focus – Providing service excellence to internal and/or external client.
Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Demonstrates Integrity – Dependable, honest and consistent.
Problem Solving– Identifying problems and the solutions to them.
Teamwork – Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
PERSONAL SUITABILITY (BOTH STREAMS):
Exercises sound judgment
Communicates effectively
Takes responsibility
Personally connects with people
The following may be applied / assessed at a later date (may be needed for the job)
ASSET ABILITIES (STREAM 2 ONLY - VISITOR SERVICES ATTENDANT):
Enforcement – understanding and applying enforcement policies to detect violations of legislation, identify conditions and/or persons responsible, and take appropriate action.

Conditions of employment
Reliability Status security clearance - You are required to obtain and maintain this security level throughout this employment at Parks Canada Agency.

You will be required to possess and maintain a valid Class 5 driver’s licence or equivalent.
You must be willing to work overtime.
You will be required to work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays as scheduled by your delegated manager. Compensation will be as prescribed in the Terms and Conditions of Employment applicable to you.
You must be willing to work and travel in a variety of terrains and weather conditions in the performance of the duties.
You will be required to work in adverse weather conditions.
You will be required to wear a uniform while performing your duties. In this case, Parks Canada will provide you with the uniforms you require in accordance with the Parks Canada Uniform Policy.

Visitor Services Attendants and Visitor Facilities Attendants are expected to commute to their assigned workplaces via personal vehicle or transport, up to 60 km from the Jasper townsite. The Parks Canada Agency pays commuting allowance to eligible employees for distances that total over 32 km.
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Tips for applicants:
Please provide complete and thorough details of your experience.
Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.
We thank all those who apply. Only those selected for further consideration will be contacted.