Fairmont Jasper Park Lodge
 
Alberta
From $19.60 an hour - Permanent, Full-time
 

Job details
Pay
From $19.60 an hour
Job type
Permanent
Full-time
Shift and schedule
8 hour shift
Overtime
Weekends as needed
+ show more

Location
Alberta

Benefits
Pulled from the full job description
Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Paid time off

Full job description
The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay.

Starting Rate of Pay: $19.60 per hour

Your Job Duties Include:

Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
Assist guest with dining reservations and handling group/ special occasions dining needs
Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner.
Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
Other duties as assigned
Qualifications

Your experience and skills include:

Previous customer related experience required
Previous administrative experience required
Valid Alberta driver’s license required
Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred
Computer literate in Microsoft Window applications an asset
Previous experience with Property Manager and, Open Table and Kipsu text messaging system an asset
Pro Serve certification an asset
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
Job Types: Full-time, Permanent

Benefits:

Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Paid time off
Wellness program
Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Overtime
Weekends as needed
Work Location: In person

Expected start date: 2025-04-22