Canadian Rocky Mountain Resorts
Alberta
From $55,000 a year - Permanent, Full-time
 
Job details
Pay
From $55,000 a year
Job type
Permanent
Full-time
Shift and schedule
8 hour shift
Overtime
Weekends as needed


Location
Alberta

Benefits
Pulled from the full job description
Company events
Dental care
Discounted or free food
Extended health care
On-site parking
Paid time off
Store discount

Full job description
CRMR is looking for a Front Office Manager for Emerald Lake Lodge (relocate to Field, BC)

the address for this role is at 1 Emerald Lake Rd, Field, BC V0A 1G0 Emerald Lake Lodge is 35 minutes West of Lake Louise, AB

JOB DESCRIPTION

Position: Front Office Manager
Report to: General Manager
Department: Front Desk
Hours: As required
Primary Function: The Front Office Manager is responsible for leading and managing all Front Desk operations, ensuring efficient service delivery in line with hotel policies and standards. This role involves directing Guest Service Agents and Bell staff to provide exceptional customer service and maintaining smooth front office functions.

Duties and Responsibilities:

Oversee the Front Desk operations, ensuring they run efficiently and in accordance with hotel policies.
Provide leadership and support to Front Desk team members, handling guest issues and complaints with professionalism.
Maintain the Guest Service Record (GSR) log daily, ensuring accuracy and professionalism.
Regularly review and provide feedback on team performance, guiding staff towards service excellence.
Conduct initial and ongoing training for Guest Service Agents and Bell staff to enhance service quality and teamwork.
Keep updated with property details, local area information, room rates, and packages, and disseminate this knowledge to the team.
Handle reservation inquiries and bookings, offering current information on rates, offers, and packages.
Provide shift coverage across Front Desk and Bell services as needed.
Coordinate preparations for Group, Media, and FIT arrivals, liaising with F&B and Conference departments.
Manage Front Office filing systems and tracking sheets, ensuring they are organized and current.
Perform daily No-Show checks and ensure Front Office supplies are well-stocked.
Undertake additional responsibilities and duties as required.
ensure all guest billing is accurate and up to date.
Remain in constant communication with the housekeeping and maintenance teams on room availability for arrivals, out of order status, and any deficiencies.
Develop strategies for enhanced guest experience, adding value for our customers
Participate in team events
Ensure guest reviews and complaints are addressed to the company standard.
Requirements/Experience:

Previous experience in Front Desk operations is essential.
Proficiency in Opera PMS is essential.
Demonstrated passion for customer service and problem-solving skills.
Previous leadership or supervisory experience in a hospitality setting is essential.
Strong organizational skills and attention to detail.
Ability to work independently, manage emergencies, and lead a team successfully.
Flexibility to work under pressure in a dynamic environment.
Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-760-4474.

We look forward to receiving your application.

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

Company events
Dental care
Discounted or free food
Extended health care
On-site parking
Paid time off
Store discount
Schedule:

8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Overtime
Weekends as needed
Application question(s):

Will you be able to reliably commute or relocate to Field, BC for this job?
Do you have experience in OPERA PMS?
Experience:

Customer service: 1 year (preferred)
Front desk: 1 year (required)
Front Desk Management: 1 year (required)
Work Location: In person