Fairmont Jasper Park Lodge Learning & Development Manager

1 Old Lodge Rd, Jasper, AB
Fairmont Jasper Park Lodge
1 Old Lodge Rd, Jasper, AB
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1 Old Lodge Rd, Jasper, AB
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Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.

Job Description

Are you ready to bring your passion for Learning and Development to one of the most scenic hotels in the North America? Join the Fairmont Jasper Park Lodge as our Learning and Development Manager, where you'll welcome new employees and ignite existing employee’s development. Be the catalyst for growth, driving orientation programs that create a sense of belonging and excitement. Embrace the challenge of creating dynamic training experiences that inspire and empower our staff to deliver unforgettable guest experiences. If you're enthusiastic, organized, and have a knack for making learning fun and engaging, we want you to bring your unique spark to our team.

What you will be doing:

Your role will be dynamic, ranging from facilitating recurring training sessions to creating an annual learning program. You are a team of one, so must be comfortable getting your hands dirty and handling all parts of the learning cycle – from implementing and executing training, to tracking and organizing training records, to working with leaders to identify training needs across the business. You get to do a little bit of everything in this role! Here are some specifics:

Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs.
Facilitate a world class onboarding experience for new employees, including iterating the program and experience as required.
Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training.
Collaborate with department heads and team leaders to identify learning needs, assess performance gaps, and develop targeted training solutions.
Participate in creating an environment of engaged leaders by being an active member of the leadership team. Create strong relationships across the business that allow for coaching and guidance to support both leader and colleague development and engagement
Utilize a variety of learning methodologies and technologies to deliver effective and engaging learning experiences, including e-learning modules, on-the-job training, and experiential learning opportunities.
Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, while making continuous improvements to training offerings to enhance learning outcomes.
Partner with external training providers, industry organizations, and regional learning and development specialists to source relevant training resources and opportunities for our team members.
Act as a mentor and coach to support the professional growth and development of employees at all levels within the organization.
Stay abreast of industry trends, best practices, and innovations in learning and development to ensure our programs remain current, relevant, and impactful.
Maintain accurate records of leadership training activities and participant information.


Your experience and skills include:

Minimum of 2 years’ experience in a leadership role within the hospitality industry, or a similar role in education or training facilitation.
University degree in Hotel/Restaurant Management or related discipline a strong asset.
Proven track record in needs assessment and facilitation of training programs in driving service excellence results.
Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required
Enthusiastic and positive personality with ability to build strong relationships
Sense of urgency and the ability to prioritize will be required
Results-orientated with the ability to be flexible and to work well under pressure
Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!
Ability to analyze data and trends and create strategies for improvement
What does your work-life balance look like?

You get to have an impact every day at a fast-paced, luxury hotel, located in the heart of the Rocky Mountains.
You thrive in an environment where Leaders and Colleagues look to you to excite and orient new hires while continually striving to improve the development of existing colleagues.
You love waking up every morning in a picturesque outdoor playground consisting of world class skiing and winter activities combined with unmatched hiking, biking, and summer activities.
You like a challenge, are optimistic, and set the bar for development by always being open to feedback and bettering yourself.
What is in it for you:

A competitive salary and time off package
Subsidized staff accommodation provided on-site
Fantastic extended health benefits including medical, vision, and dental
Employee Travel Program
Comprehensive Wellness Platform
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - https://www.jasperparklodgejobs.com/

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Popular in Jasper National Park

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.