Coast Hotels Jasper Room Attendant Front Desk Agent

Coast Hotels
Jasper, AB
Contract, Fixed term contract
Coast Hotels
Jasper, AB
Job details

Job type
Fixed term contract
Shift and schedule
Weekends as needed
Jasper, AB
Full job description
Your company, your values, your career!

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The main position will be the room attendant. However, this position will also work two days as a front desk agent.

The Room Attendant will contribute to the overall success of the hotel by ensuring that the Coast Hotels cleanliness and hygiene standards are consistently met for all guest room and public areas of the Hotel. This position will also be responsible for maintaining a positive work environment in the housekeeping area while maintaining high internal / external customer service standards.

Housekeeping Responsibilities:
Reviews and discusses room assignment sheet with Housekeeping Supervisor at the beginning of every shift
Is committed to working safely, including adherence to safety regulations, hygiene and cleanliness
Follows Coast Hotels procedures for the cleaning and making up of rooms
Changes linens in assigned guest rooms according to established policies and procedures
Ensures that all room amenities are in place, and that all drapes, sheers, windows and balcony doors are closed and locked prior to room completion
Conducts daily inspections of assigned rooms for deficiencies and immediately completes work orders for the maintenance department
Conducts room checks and informs Housekeeping of any discrepancies
Turns in all lost & found items to the Housekeeping Office immediately upon leaving an assigned floor
Ensures that the housekeeping cart is fully supplied, and that all needed supplies and equipment are in good working order
Sorts recyclable items according to Coast Hotels recycling program guidelines
Other duties as assigned by the Executive Housekeeper
Front Desk Responsibilities:
Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
Follows established procedures and policies when completing tasks
Receives, sorts and distributes incoming mail
Prepares and sends courier packages and ensures accurate billing and records
Orders office supplies and maintains inventory levels
Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
Demonstrates a customer service attitude with internal/external contacts
Provides basic data entry and transaction handling service for the Front Office
Inputs data accurately into the appropriate database
Produces statistics and reports on the data as per standard formats
Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
Other duties as required
Minimum 1-year experience in a similar position an asset
Successful completion of high school education preferred, but combination of experience and education will be considered
Physical requirements include the ability to lift, push and pull a minimum of 40 pounds, to stand and / or walk for an extended period of time, ability to stoop, kneel and reach, or perform repetitive foot and hand action, and the ability to bend at the waist
Demonstrated ability to work in a fast paced, multi-tasking team environment
Demonstrated superior customer service philosophy
Good verbal and written English communication skills
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes evenings, weekends and holidays
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

Popular in Jasper National Park

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