Fairmont Jasper Park Lodge
Jasper, AB

Job details
Full-time
5 hours ago
Benefits
Dental care
Vision care
Skills
Luxury retail sales
CPR Certification
ProServe
First Aid Certification
Organizational skills
Communication skills
Full job description
Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.

This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.


Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Adventure Center Associate. As an Adventure Centre Associate, you will ensure guests feel welcomed, valued, and inspired to explore. Act as a brand ambassador who elevates every interaction through genuine engagement and anticipatory service.

What you will be doing:

Reporting to the Recreation Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Deliver intuitive, refined, and personalized service consistent with Forbes-level standards
Serve as a knowledgeable ambassador of resort activities, local history, and the natural environment
Curate and lead engaging outdoor experiences including interpretive history tours, nature walks, guided hikes, bike excursions, and boat tours
Maintain cleanliness and presentation of the adventure center, retail store (Embark) and the winter activities center (seasonal), following daily checklists
Ensure clear and detailed information bout Jasper, the destination, all available activities are shared with guests and visitors.
Assist with resort activities and special events as required
Familiarize guests and colleagues with Recreation facilities and programming
Conduct guided tours and assist with group requests.
Process transactions efficiently
Adhere to hotel vehicle handling and safety policies when operating hotel or guest vehicles
Act as first responder for any incidents and accidents while on duty
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected
Other duties as assigned

Qualifications

Your experience and skills include:

Experience with outdoor activities such as kayaking, canoeing, biking, and hiking required
Retail experience considered required
Comprehensive background check required
Current First Aid and CPR certification required
Pleasure Craft Operator Card required
Pro Serve certification required
Strong sales abilities is an asset
Excellent communication and organizational skills
Strong interpersonal and problem-solving abilities
Highly responsible and reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively within a team with minimal supervision
Guest-focused mindset, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you:

Starting rate of pay: $18.44/hour
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Adventure Center Associate.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com