(Seasonal)
FAIRMONT
 
1 Old Lodge Rd, Jasper, AB
Full-time
Fairmont Jasper Park Lodge
1 Old Lodge Rd, Jasper, AB
Job details

Job type
Full-time

Location
1 Old Lodge Rd, Jasper, AB

Benefits
Pulled from the full job description
Dental care
Vision care

Full job description
Company Description

Seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.


Job Description

First impressions are everything! As a Guest Services Agent with Fairmont Jasper Park Lodge, you have the opportunity to provide a warm and welcoming experience for our Guests. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Follow Front Office policies, procedures and service standards
Welcome, check-in and check-out guests
Assist guests regarding hotel facilities in an informative and helpful way
Efficiently handle all guest queries and requests
Promptly and pleasantly handle phone calls and guest messages
Process and balance postings for each shift
Maintain Company issued float and balance for each shift
Ensure that the Front Desk is appropriately supplied and stocked at all times
Follow all safety and sanitation policies
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Other duties as assigned

Qualifications

Your experience and skills include:

Related work experience in the hospitality/service industry required
Previous Front Office experience an asset
Previous Property Manager and Microsoft applications experience an asset
Excellent organizational, written and verbal communication skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Sitting: 0-1 hrs/day
Walking: 7-8 hrs/day
Standing: 7-8 hrs/day
Bending/Reaching: 0-3 hrs/day
Pushing/Pulling: 0-3 hrs/day
Physical effort: medium, required to lift up to 50lbs
Environmental stress: busy atmosphere

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.