Reservations - Package Coordinator
The Fairmont Jasper Park Lodge - Jasper, AB


Reservations - Package Coordinator 
Primary Location 
: Canada-Jasper-The Fairmont Jasper Park Lodge 
Employee Status 
: Regular 


Reservations Agent - Package Coordinator 
At Fairmont Jasper Park Lodge, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. 


Hotel Overview: Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCORE Golf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience". 

Summary of Responsibilities: 
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: 
Consistently offer professional, friendly and engaging service 
Follow Reservations & Hotel policies, procedures and service standards 
Ensure the smooth & efficient flow of information from the Revenue, Events, and Marketing teams to guest, Rooms and Food & Beverage Operations. 
Oversee the entire detailing of all JPL Signature Packages, including but not limited to Christmas In November, Jasper Beer & Barley Summit , Devour – The Canadian Rockies Food Film Festival, Spring Break, Jasper Half Marathon, PJ Party, Seniors Fall/Spring, Symphony Under the Stars and the Festival of Christmas) 
Process & track all Signature Package bookings including: create and update event databases, send confirmation letters, create shares, update reservations, arrange transportation process deposits and other requirements 
Send InTouch Pre-arrival E-mails for all applicable guests 
Update InTouch template and submit to Property Systems on a timely basis 
Update Reservations Rate code tracking with all roll outs 
Enter and maintain all Signature Packages data for participants and session registration databases 
Arrange class times and manage program itineraries 
Cross reference all registrations on a daily basis using the Website Information and Property Manager 
Monitor the Package Coordinator information line and email inbox to ensure that all guest inquiries are answered within 48 hrs 
Respond to guest concerns in a professional and timely manner 
Ensure all paperwork and confirmation letters are filed on a daily basis 
Assist the daily Reservations Operation as directed by the Manager 
Promote enrollment of Le Club AccorHotels 
Other duties as assigned 


Qualifications: 
Minimum 1 year Front Office, Reservations or Sales experience is mandatory 
Must possess professional telephone etiquette and have an excellent command of the English language 
Typing skills, approximately 40 words per minute 
Property Manager, MyFairmontReservations, and Microsoft Office applications experience is mandatory 
Proficient knowledge of hotel facilities and surrounding areas. 
Excellent communication and organizational skills 
Strong interpersonal and problem solving abilities 
Highly responsible & reliable 
Ability to work well under pressure in a fast-paced environment 
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision 
Ability to focus attention on guest needs, remaining calm and courteous at all times 
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit https://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist! 

ABOUT FAIRMONT HOTELS & RESORTS 
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! 


Job Level 
: Colleague 
Schedule 
: Full-time 
Shift 
: Day Job 
Travel 
: No 
Closing Date 
: 01.Sep.2018, 12:59:00 AM