Pine Bungalows
2 Cottonwood Creek Rd, Jasper, AB
$1,200 a week - Temporary, Seasonal, Full-time
 
Job details
Pay
$1,200 a week
Job type
Temporary
Seasonal
Full-time
Shift and schedule
Morning shift
Evening shift

Location
2 Cottonwood Creek Rd, Jasper, AB

Benefits
Pulled from the full job description
Casual dress
Extended health care
On-site parking

Full job description
Qualified candidates will have prior front office management experience and be living within Canada. Staff accommodation provided

***Position starts March 2026 and ends November 2026***

Property Overview:

Pine Bungalows is a unique property of 52 individual cabins & 16 hotel rooms, located on the banks of the Athabasca River in Jasper National Park. Pine Bungalows is located just minutes from downtown Jasper.

Summary of Responsibilities:

This is a very hands-on leadership role with a significant portion of your time spent at the Front Desk assisting our agents. Mix of morning and evening shifts.

Reporting to the General Manager, responsibilities and essential job functions include, but are not limited to, the following:

Responsible for hiring, training, motivating front office staff
Creating and maintaining a culture of exceptional guest service and accurate, detail-oriented front office administration
Communicating effectively with guests, staff and third parties
Helping to establish, enforce and communicate hotel policies and departmental procedures
Ensuring all guest complaints and concerns are documented and resolved in a timely manner, ensuring guest satisfaction. Following up with appropriate departments to prevent reoccurrences and improve standards
Monitoring Webrez availability and maintaining Extranet systems to maximize revenue and ADR for the property
Monitoring all accounts: invoicing, chasing and processing payments in a timely fashion
Assisting with group sales: processing enquiries, contracting, pre-stay administration, hosting various groups, and functions
Complying with labour budget through the close management of departmental scheduling, whilst ensuring all shifts are adequately covered
Handling HR matters for departmental staff
Participating in committees and leading departmental meetings as required
Organizing and maintaining front office records and equipment in accordance with hotel policies and ensuring compliance with any applicable legislation
Ensuring front office staff are trained in emergency situations and procedures. Leading by example in dealing with such circumstances
Qualifications:

Previous Front Office Management experience is required
Excellent knowledge of tourism industry with strong business acumen and exceptional attention to detail
Proven leadership skills and a commitment to upholding the highest standards in customer service
Organized and results oriented with proven time management skills and the ability to work under pressure
Effective organizational, written and verbal communication skills
Knowledge of hotel safety and security standards and a demonstrable commitment to ensuring a safe work environment
Well-developed knowledge of front office and hotel operations
Proven performance management and conflict resolution skills
Ability to make decisions with only general policies and procedures available for guidance
Experience with hotel property management systems and proficient in other assorted computer programs, including Microsoft Office
Have high personal standards to ensure that service and product delivery are maintained in a friendly and courteous, service-oriented fashion
A good sense of humour and an ability to deal with stressful situations in a calm and positive manner
Physical Aspects of the Position (include but are not limited to):

Frequent standing and walking through shift
Occasional kneeling, pushing, pulling, lifting
Must be able to carry and lift loads of up to 50lbs on a regular basis
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements:

Must be legally eligible to work in Canada. We are unable to assist candidates in obtaining Canadian work authorization
Pine Bungalows is an Equal Opportunity Employer and we value diversity within our workplace

Job Types: Full-time, Seasonal
Contract length: 8 months

Pay: $1,200.00 per week

Benefits:

Casual dress
Extended health care
On-site parking
Experience:

Front Office Management: 1 year (required)
Work Location: In person