ACCOR Fairmont Jasper Park Lodge (April to October)
 
Jasper, AB
From $20.22 an hour - Temporary, Full-time
 

Job details
Pay
From $20.22 an hour
Job type
Temporary
Full-time
Shift and schedule
Night shift

Location
Jasper, AB

Full job description
Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge-where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job-it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!


Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Royal Services Agent.

As a Royal Service Agent, you will be an ambassador for our brand where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What you will be doing:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
Accurately record all required reservation information in the Property Management System (Property Manager).
Monitor and track special promotions and communicate information to various operational departments
Process and distribute all guest messages and guest wake-up calls
Book daily excursions, golf tee times, dining reservations and all other guest activities as required
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Monitor the fire panel and emergency line and inform Security Department of all emergencies while following appropriate emergency procedures
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Other duties as assigned

Qualifications

Your experience and skills include:

Computer literate in Microsoft Window applications required
Minimum 1 year Customer service experience required
Good knowledge of hotel facilities and previous Property Manager asset
Must be willing to work flexible shifts (incl. night shifts)
Computer and typing skills, approximately 40 words per minute
Must possess professional telephone etiquette and have an excellent command of the English language
Must possess excellent organizational, written and verbal communication skills
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

Starting rate of Pay: $20.22 per hour
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com

Want to learn more about this opportunity? View the complete job description by clicking this link: Royal Service Agent.pdf