FAIRMONT
 
1 Old Lodge Rd, Jasper, AB T0E 1E0
$19.54 an hour - Full-time
Fairmont Jasper Park Lodge
1 Old Lodge Rd, Jasper, AB T0E 1E0
$19.54 an hour
Job details

Pay
$19.54 an hour
Job type
Full-time
Shift and schedule
Night shift

Location
1 Old Lodge Rd, Jasper, AB T0E 1E0

Full job description
Company Description

Fairmont Jasper Park Lodge is a premier year-round resort offering exceptional outdoor adventures for both guests and colleagues. Jasper is a haven for nature lovers and adventure enthusiasts, surrounded by the majestic Canadian Rockies and breathtaking landscapes.


Job Description

Starting Rate of Pay: $19.54/hr CAD

Be an ambassador for our brand as a Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. In this role you will support the hotel by:

Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone and/or e-mail
Accurately record all required reservation information in the Property Management System (Property Manager)
Maintain and monitor ‘Royal Service” platform
Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins)
Ensure all communication is professional and follows radio standards, using the correct verbiage and coding system to maximize efficiency in radio communication.
Other duties as assigned

Qualifications

Your experience and skills include:

Computer literate in Microsoft Window applications required
Minimum 1 year Customer service experience required
Good knowledge of hotel facilities and previous Property Manager asset
Must be willing to work flexible shifts (incl. night shifts)
Computer and typing skills, approximately 40 words per minute
Must possess professional telephone etiquette and have an excellent command of the English language
Must possess excellent organizational, written and verbal communication skills
Job Perks & Benefits:

Subsidized staff accommodation provided
Complimentary meal in our staff cafeteria each shift
Access to Employee Travel Program
Discounts on hotel Food & Beverage, Spa and Golf Memberships

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

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