Pursuit Collection
 
Jasper, AB
Full-time
 

Job details

Job type
Full-time

Location
Jasper, AB

Full job description
What will be your daily pursuit?:
Your daily Pursuit is leading a team of Guest Experience Supervisors and Guest Experience Agents, all dedicated to delivering exceptional guest experiences. You will oversee operations, develop and support your team, ensure clear communication, and fostering a welcoming safe and enjoyable environment for all guests.

What will your compensation be?:
The starting salary for this position is dependent on experience.
When does this adventure begin?:
This is full-time, regular position beginning immediately.
What perks can you expect?:
Join an inclusive, global team and make life-long connections.
Enjoy free access to Pursuit attractions and 50% off for friends.
Get discounts on hotel stays, dining, and retail.
Access subsidized mental health and wellness resources.
What will you do in this job?:
Reporting to the General Manager, the Assistant Guest Experience Manager will be responsible for managing the day-to-day operations of the guest experience team including including station allocation, cash till assignments, and task delegation at the Jasper SkyTram.
Support, coach and ensure that each member of the Guest Experience Team provides upbeat and professional hospitality that ensures efficiency and a positive guest experience.
Handle complex guest inquiries, complaints, and escalations through email, phone, and in-person interactions, ensuring professionalism and timely resolutions.
Supervise the use of point-of-sale systems and scheduling tools, such as SkyTram flight scheduling, to guarantee seamless operations and reduce wait times.
Take an active role in the onboarding, training, and professional development of Guest Services Agents to ensure team efficiency and compliance with procedures.
Foster collaboration with lift operators, ticket sales, group sales, and travel agents to deliver a cohesive and consistent guest experience.
Manage cash handling procedures, including monitoring transactions, assisting with cash outs, preparing deposits, and supporting financial reporting efforts.
Review and validate operational and financial reports, ensuring accuracy and readiness for senior management.
Promptly address guest complaints and operational challenges, escalating issues to senior management when necessary to ensure smooth resolutions.
Support client and partner account management by ensuring accurate documentation, communication, and resolution of financial transactions.
Monitor guest feedback and service performance, identifying improvement opportunities and implementing strategies to enhance overall guest experience.
What skills and experience do you need for this job?:
A minimum of two-three years supervisory/management experience with proven ability to manage a large team, including experience in payroll, scheduling, recognition, and progressive discipline
Must be comfortable working with heights, as the role involves working both at the base and summit stations of the SkyTram
Employee training experience including POS, customer service and operational skills
Strong organizational skills and ability to thrive in a fast-paced environment
Strong customer focus providing friendly, professional and efficient service
Effective problem solving and critical thinking skills
Demonstrate high levels of positive energy and a willingness to take on new challenges
Strong communication and listening skills with local and international guests and staff, second language skills highly advantageous
Accuracy and efficiency in handling large cash/card transactions under fast-paced and busy conditions and experience with cash reconciliation
Passion for employee and guest safety
Proficient in MS Office (Word, PowerPoint and Excel required)
First Aid Training an asset
Meet and set a strong example for Pursuit grooming standards
Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs
What will your work environment be like?:
Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.