Maligne Canyon Retail Supervisor

Banff Jasper Collection by Pursuit

Jasper, AB
$19 an hour - Full-time, Seasonal

What will be your daily pursuit?:
Providing daily on the floor support, coaching and encouragement to retail agents in delivering an exceptional proactive sales-oriented hospitality experience to our guests visiting Maligne Lake and Canyon locations.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Seasonal work experience in an iconic, unforgettable, and inspiring location
Fast-paced and active position – get your step counter ready!
The chance to work in an inclusive culture and make life-long friends
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic national parks
What will you do in this job?:
The Maligne Canyon gift shop is renowned in the Rockies for their eclectic offerings of quality goods and clothing. This is a sales-oriented leadership position with a focus on team member support and coaching, proactive guest interaction, hospitality and product knowledge for both retail and our other Pursuit services.

In this “hands on” leadership support role, oversee the daily sales operation of the Maligne Canyon gift shop
Train, support and coach retail team members in the proactive sales of our retail merchandise
Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our hospitality, retail operations, safety and employee engagement standards and practices
Ensure stores are adequately stocked for the day and merchandise displays are maintained and organized throughout the operating day
Providing leadership and accountability to team members as to meeting expectations of their role
Assist with scheduling and managing daily staffing resources to expected business volumes
Work closely with the merchandise inventory team as to product count accuracy and safeguards
Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, change orders and cash outs
Keeping the sales floor and storage areas clean and organized
Directly support retail agents in any service recovery issues that may arise reporting larger issues to management
What skills and experience do you need for this job?:
Previous leadership and cash handling experience required
Experience working in retail and use of point-of-sale systems
A passion for coaching and developing employees with a proven track record of safety 1st practices
A strong hospitality-focused approach with a natural ability to proactively listen to and understand guest needs
Mature, energetic, dependable and self-motivated team player with a high attention to detail
Ability to take initiative and follow through on tasks needing attention
Adaptable to a changing work environment and different tasks
Enthusiastic and outgoing personality, ability to use this to engage with guests and team members
A self-starter who is comfortable working in a fast-paced, high-pressure environment
Competent administrative skills with proficiency in Microsoft Office applications
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepared for all season weather (snow, rain, wind, hail)
Must meet the organization grooming and appearance standards
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
This fun, summer job runs from to October 23, 2022.
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around a national park
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.