Jasper, AB
$22.91 - $24.90 an hour - Full-time, Part-time


Parks Canada
Jasper National Park of Canada (Alberta)
GS-MPS-04 - Visitor Services Attendant II
Anticipatory, Spring and Summer 2021
$22.91 to $24.90 per hour (currently under review)
Closing date: 30 June 2021 - 23:59, Pacific Time

Who can apply: All individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

**.THE FIRST PULL OF APPLICATIONS FOR THIS INVENTORY COMPETITION WILL BE ON JANUARY 6, 2021- 23:59, PACIFIC TIME. SUBSEQUENT APPLICATIONS WILL BE PULLED IF AND WHEN REQUIRED.**

If you apply to this selection process after January 6, 2021, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Management can decide to access applications at any point so please ensure you submit your application as soon as possible!

We will only accept on-line applications received via the jobs.gc.ca site.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
Applicants can verify the status of their applications, at any time.
Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.
Duties
Summer in Jasper National Park is a busy time and Visitor Services Attendants work with various teams to ensure the delivery of quality, professional and friendly services to all visitors. Jasper National Park’s Visitor Services Attendants typically work within one of three departments.

Visitor Services Attendants - Campgrounds
Campgrounds Attendants welcome visitors from all over the world, providing information, and education about camping in the national park. Campground attendants provide information on a wide variety of topics including camping, fees, safety, weather, trails, day use areas, wildlife, park regulations and policies. Our team members spend time working outdoors; they are responsible for cleaning facilities, providing minor maintenance, and conducting facility rounds. Team members are also accountable for collecting fees and keeping accurate financial records.

Visitor Services Attendants – Entry Gates
As the first line of contact for visitors entering Jasper National Park, gate attendants have the privilege of welcoming visitors into the park and setting the tone for their visit. Gate attendants at any of Jasper’s three gates provide a friendly service to visitors entering Jasper by collecting revenue through the sale of park passes, and providing basic safety and trip planning information. Gate attendants work independently for most of their shift but contribute to the smooth functioning of a larger team at each entry gate.

Visitor Services Attendants - Information Centres
Visitor services and revenue collection at information/visitor centres to enhance the visitor experience. This includes providing comprehensive information to the visiting public on a wide variety of topics including: campgrounds, picnic areas, road conditions, trails, points of interest, weather, safety, park features and history (natural and cultural), wilderness travel, wildlife, park regulations and policies, commercial accommodation and attractions; selling park passes, backcountry permits and fishing licenses, and properly accounting for revenue received; responding to e-mail and phone enquiries from the public and the national office webmaster that are related to visitor experiences; contributing information to park publications and web information.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Applicants must be available to start work in the spring (April to May) and stay until the fall (mid-September to Thanksgiving).

Intent of the process
This process is intended to fill anticipated vacancies with the same work description, various language requirements and various tenures (seasonal, temporary, full-time, part-time).
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Education:
Successful completion of secondary school according to provincial standards or/an acceptable combination of education, training and experience.

Degree equivalency

Experience:
Experience in interacting with the public in a reception/orientation capacity;
Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions;
Experience in operating point of sales, handling cash and completing cashout duties.

The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English essential or Bilingual Imperative (-B/-B)

Information on language requirements

Knowledge:
Knowledge of services, programs and fees of Jasper National Park;
Knowledge of the operation of automated cash and related computerized applications used to provide cashier services, prepare sales and end of day reports, compile statistics and register reservations.

Abilities:
Problem Solving ‘under pressure’– Experience working in fast paced environments with multiple operational objectives, the ability to identify problems and the solutions to them.
Teamwork - Working collaboratively with others to achieve organizational goals.
Attention to Detail – Working in a conscientious, consistent and thorough manner;
Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others;
Personal Suitability:
Exercises sound judgment;
Communicates effectively;
Takes responsibility.
The following may be applied / assessed at a later date (may be needed for the job)
Operational Requirements:
The position requires the incumbent to:
Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays;
Wear a Parks Canada uniform and abide by the uniform policy;
Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds;
Be exposed to variable weather conditions;
Be exposed to noxious odors from car fumes; dust; cleaning products; wet conditions;
Be exposed to minor injury when performing cleaning and maintenance activities;
Occasionally demonstrate tasks to others.

Conditions of employment
Reliability Status security clearance - Possession and maintenance of a valid Class 5 driver's license.
Other information

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Tips for applicants:
Please provide complete and thorough details of your education and experience.
Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted

Travel cost for individuals who are not Federal Public Servants will not be covered.

Commuting assistance is available from Hinton.

Accommodation may be available but is not guaranteed.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.
We thank all those who apply. Only those selected for further consideration will be contacted.