Information Centre Visitor Services Team Leader II

 Jasper, AB
$57,608 - $62,087 a year - Part-time

Parks Canada
Jasper National Park of Canada (Alberta)
PM-02 - Visitor Services Team Leader II - Information Centre
Anticipatory, Spring and Summer 2021
$57,608 to $62,087 ((Currently under review))
Closing date: 27 January 2021 - 23:59, Pacific Time

Who can apply: All individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We will only accept on-line applications received via the site.

Applicants must clearly demonstrate how they meet the Education and Experience factors listed in the Statement of Qualifications (see below), and explain how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities.

Resumes will be used as a secondary source to validate the experience described in the cover letter.

Failure to clearly demonstrate in your application how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information.

Additional information may be requested after closing date for screening and/or assessment purposes.

Please provide contact information for 2 references, including a colleague and your current or previous supervisor.

Plans, organizes, schedules, provides coaching/mentoring, and manages performance of team members. Delivers visitor services operations to provide park visitors with opportunities to discover, appreciate, learn about and enjoy Jasper National Park and its natural and/or cultural resources, and understand their significance to Canada.

Work environment
We are looking for candidates that can work in fast paced environments, problem solve under pressure, and lead a team to success! As a supervisor with Parks Canada you will make lasting relationships with co-workers, and foster long lasting connections between visitors and our country’s natural and cultural heritage. Must be available to start work as early as mid- March and stay until late September/mid-October.

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
The results of this process will be used to fill (anticipatory) vacancies, permanent and temporary vacancies that may arise at the Visitor Services Team Leader II at the PM 02 group and level with full or part-time hours for various tenures, such as: Indeterminate, Seasonal Indeterminate, Term, Acting Assignment, Assignment at level, depending on status of the selected candidate
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
A minimum of 2 years post-secondary education or acceptable combination of education, training and experience relevant to the position.

Degree equivalency

Experience in planning and providing services to the public;
Experience in providing leadership, feedback and performance evaluations when supervising employees;
Experience in giving instructions and delivering training.
The following will be applied / assessed at a later date (essential for the job)
Bilingual - Imperative (-B/-B)

Information on language requirements

Knowledge of Parks Canada’s mandate and corporate objectives, especially as they relate to visitor experience in national parks;
Knowledge of program planning, delivery techniques and practices to influence the quality and effectiveness of local programming;
Knowledge of scheduling, performance evaluations, training processes and practices to supervise staff;
Knowledge of work place health and safety programs.
Knowledge of Jasper National Park visitor services and experiences.
Initiative – Dealing with situations and issues proactively and persistently
Managing Resources – Manages resources (time, financial, human, physical and information) to achieve planned goals; Supporting your team members while balancing the needs of the agency
Team Leadership – Assuming a leadership role in helping others achieve excellent results; managing through adversity.
Personal Suitability / Leadership Attributes:

Communicates effectively;
Takes responsibility
Exercises sound judgment;
Demonstrates integrity.
The following may be applied / assessed at a later date (may be needed for the job)
Operational Requirements
The position requires the incumbent to:
Be exposed to variable weather conditions when moving between facilities and working outdoors;
Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements;
Supervise a team of up to 20 persons at various locations within a park;
Wear a Parks Canada uniform and abide by the uniform policy;
Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays.
Conditions of employment
Reliability Status security clearance - Maintenance of a valid class 5 Driver’s Licence.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site:

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Tips for applicants:
Please provide complete and thorough details of your education and experience.
Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Depending on the requirements of the position to be staffed, it is possible that an 'asset' qualification may be deemed an essential qualification.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Jasper Human Resources (, if you are one of these individuals to find out how this applies to your particular situation.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

We thank all those who apply. Only those selected for further consideration will be contacted

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