ACCOR Fairmont Jasper Park Lodge
 
Jasper, AB
$55,000–$60,000 a year - Permanent, Full-time
 

Job details
Pay
$55,000–$60,000 a year
Job type
Permanent
Full-time
Shift and schedule
Weekends as needed

Location
Jasper, AB

Full job description
Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job. it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!


Job Description

Fairmont Jasper Park Lodge is embarking on an exciting transformation as we reposition our iconic mountain resort through a multi-phase renovation cycle. This is a once-in-a-career opportunity to help redefine a world-class destination, blending nature, luxury, and heritage into a reimagined guest experience.

Reporting to the Director of Golf Operations, with a dotted line to the Director of Sales & Marketing, the Golf Group Sales Coordinator to support the seamless execution of golf groups and tournaments. This role is essential in growing revenue on the books, enhancing guest experience, and supporting curated tournaments and group experiences that stimulate incremental demand.

If you thrive in a fast-paced, operational environment, enjoy cross-department collaboration, and take pride in delivering flawless experiences on the course, we’d love to hear from you.

What You’ll Be Doing:

Golf Group Sales & Tournament Coordination

Coordinate all golf-related logistics for contracted group business, including tee-time planning, tee-sheet management, pairings, scoring formats, signage, cart staging, and on-course activations
Act as the primary on-site contact for golf groups and tournaments, ensuring a seamless and luxury-aligned guest experience
Prepare and distribute detailed group resumes and Banquet Event Orders to all hotel departments including Golf Operations, Sales & Catering, Events, Food & Beverage, and Front Office
Support the execution of corporate golf days, golf media tours, incentive programs, charity tournaments, and group experiences
Event Execution & Guest Experience

Coordinate day-of tournament and group logistics including registration flow, scoring support, prize tables, sponsor activations, and VIP handling
Anticipate and resolve operational challenges in real time, escalating appropriately to ensure service recovery and guest satisfaction
Ensure all group and tournament experiences align with Fairmont service standards and luxury brand expectations
Revenue Enablement & Optimization

Identify and support approved upsell opportunities (e.g., food & beverage experiences, corporate branded merchandise sales, lessons, activations) in collaboration with Golf Operations and Food & Beverage
Proactively identify and prospect opportunities for new golf group and tournament revenue that does not include guest rooms, particularly during shoulder seasons (e.g., local corporate golf days, charity tournaments, hosted experiences, leagues), and collaborate with Sales to advance viable opportunities
Provide post-event recaps and operational insights to support repeat business and continuous improvement
Support revenue optimization by ensuring accurate execution of contracted inclusions, minimum spends, and service commitments
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected
Other duties as assigned

Qualifications

Your experience and skills include:

2–5 years of experience in golf operations, event coordination, or luxury hospitality
Strong organizational skills with exceptional attention to detail
Proven ability to manage multiple groups and events simultaneously
Confident, professional communication style with internal teams and high-expectation clients
Ability to remain calm and solutions-oriented in a fast-paced, weather-dependent environment
Familiarity with golf operations, tee-sheet management, and event logistics preferred
Willingness to work flexible hours, including early mornings, evenings, weekends, and peak-season schedules
Based in Jasper or open to relocation
Member, in good standing, of PGA of Canada is recommended
Experience with Golf Genius Tournament Software, Lightspeed, Opera Sales & Event Management software is an asset

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation assistance provided
Salary Range -: $55,000 to $60,000 per annum based on skills and experience.
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com