ACCOR Fairmont Jasper Park Lodge
 
Jasper, AB
$55,000–$60,000 a year - Permanent, Full-time
 

Job details
Pay
$55,000–$60,000 a year
Job type
Permanent
Full-time

Location
Jasper, AB

Benefits
Pulled from the full job description
Vision care
Dental care

Full job description
Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the Canadian Rockies are your backyard. Our resort is also in the midst of an exciting multi‑phase transformation, refreshing our iconic property while staying true to the nature, warmth, and heritage that define who we are.
It’s a great time to join us. You’ll build your career in a breathtaking setting, contribute to meaningful updates across the resort, and be part of shaping the future guest experience. This is more than a job, it’s a chance to live, work, and thrive in a place like no other.


Job Description

Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.

This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Front Office Manager.

As Assistant Front Office Manager you will provide engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special memories at Fairmont Hotels & Resorts.

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offering professional, friendly and engaging service
Providing day to day operational and managerial support for Front Desk, Concierge & Butler, Guest Services, Royal Service, Tours department, and ensure all service standards are followed
Assisting the Front Office Manager and Director of Front Office in all aspects of the department
Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
Training, inspiring, developing, and recognizing Front Office division colleagues including Front Office and Tours, and Royal Service in the absence of Royal Service Manager and Supervisor
Reviewing arrivals, and ensuring that special requests are met, so that service is anticipatory
Ensuring accurate billing is completed upon guest departure
Acting as a liaison for all departments within the hotel
Following all safety policies, including emergency procedures and vehicle policies
Supporting Company and Hotel policies and procedures including promoting and participation in Employee Engagement Survey (EES), Fairmont Standards which include LQA, Health and Safety, and Voice of the Guest (VOG) initiatives
Taking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviews
Establishing initial department training as well as ongoing training on new systems, programs and processes in the department
Ensuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow up
Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
Handling Guest concerns and reacting promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions
Assist in growing Accor Live Limitless memberships, by consistently enrolling new members, and encouraging colleagues to do so
Balancing operational, administrative and Colleague needs
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Other duties as assigned

Qualifications

Your experience and skills include:

Previous leadership experience at a luxury setting an asset
Excellent knowledge of Front Office and Hotel procedures required
General knowledge of key departments, including Housekeeping and Maintenance an asset
Previous Opera PMS experience required
Computer literacy in Microsoft Windows applications required
University/College degree in a related discipline an asset
Ability to work flexible days and hours
Must possess a professional presentation
Must possess strong interpersonal and problem solving abilities
Must be highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must have a valid Full Canadian Driver’s License
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you:

Annual salary of $55,000 - $60,000/year
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Assistant Front Office Manager.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com