Confidential
Alberta
$55,000–$70,000 a year - Full-time
Job details
Salary
$55,000–$70,000 a year
Job type
Full-time
Benefits
Pulled from the full job description
Dental care
Extended health care
Flexible schedule
Life insurance
On-site parking
Vision care
Full Job Description
The Hotel Manager plans, organizes, directs, controls and evaluates the complete Hotel operations including the Front Desk, Housekeeping and Group Sales. The Hotel Manager works in a professional manner to ensure the smooth and efficient flow of the daily operations of the Hotel in support of meeting and exceeding our Guests’ expectations from the moment they arrive to the moment they leave. Salary based on experience, Medical and Dental Benefits.

RESPONSIBILITIES:

Demonstrate a strong commitment to ensure a smooth flow of operations in executing the highest levels of personalized and professional guest services
Effective handling and resolution of guest issues, both in person, over the telephone and in writing, including follow up in a timely manner
Responsible for the complete management of all Guest Services Agents including Group Sales Coordinator through careful planning, supervising, scheduling, payroll, training and development while adhering to budget parameters
Operational planning, staffing, performance evaluations, and policy development • Maximize hotel occupancy and REVPAR
Booking and monitoring the rotation of fractional ownership
Participates in the planning and implementing of pricing and packages for promotional strategies
Liaises with the ownership in a professional and timely manner
Arrange all special requests for expected arrivals
Review the Arrivals Report to identify Frequent Guests, Returning Guests and all VIP’s
Remains current with industry/competitive trends and makes recommendations for improvement Develop relationships with current and future suppliers.
Ensure that booking sources are updated and current (Expedia, Booking.com etc.) • Able and willing to perform any other duties as required
Oversees the Housekeeping Supervisor
Spend approx. 1 hour per day going through the property systematically checking inventory levels and making sure everything is in working order (exterior lights, etc.)
Make suggestions to senior management on ways to improve and enhance guest experience and the room interiors
Set up a deep cleaning program, set up a mattress rotation schedule
Check exterior of the property including driveways, staircases, door frame cobwebs, laundry rooms for cleanliness
Review monthly financials with Accounting Manager
KNOWLEDGE, SKILLS AND ABILITIES:

Successful completion of Grade Twelve
Post-Secondary education in a Hotel setting, or equivalent
One to three years direct supervisory or management experience in the Hospitality Industry
Excellent organizational and time management skills with the ability to plan and prioritize multiple tasks with close attention to detail, within tight timelines and deadlines
Excellent customer services skills
Excellent interpersonal and communication skills with the ability to work collaboratively with internal and external client groups
Ability to apply analytical thinking to solve problems and work effectively with little or no supervision
Excellent verbal and written communications skills and well as accurate and efficient data entry and keyboarding skills
Demonstrated ability to exercise tact, good judgment and diplomacy (high level of discretion) • Intermediate level of proficiency and experience with MS Office Software (Word, Excel, and Outlook)
Knowledge of South Alberta would be considered as asset
A good understanding of the structure of the tourism and travel industry field would be considered an asset
Job Type: Full-time

Salary: $55,000.00-$70,000.00 per year

Benefits:

Dental care
Extended health care
Flexible schedule
Life insurance
On-site parking
Vision care
Schedule:

8 hour shift
Day shift
Night shift
Supplemental pay types:

Bonus pay
Hiring Insights
Hiring 1 candidate for this role

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