Overnight Royal Service Agent - Immediate Start 
The Fairmont Jasper Park Lodge - Jasper, AB 
Overnight Royal Service Agent - Immediate Start 
Primary Location : Canada-Jasper-The Fairmont Jasper Park Lodge 
Employee Status : Regular 

Overnight Royal Service Agent 

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests. 

Hotel Overview : Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience". 

Summary of Responsibilities: 
Reporting to the Assistant Front Office Managers, responsibilities and essential job functions include but are not limited to the following: 
Consistently offer professional, friendly and engaging service 
Follow departmental policies, procedures and service standards 
Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system 
Take ownership of the caller's request and ensure follow up according to the hotel's standards 
Process and distribute all guest messages, guest wake-up calls and all incoming faxes 
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering 
Maintain and monitor the "Royal Service" software system 
Ensure guest's requests are assigned to appropriate departments and followed up in a timely manner 
Monitor the fire computer and fire phone, and inform Security Department of all emergencies while following appropriate emergency procedures 
Book daily excursions, golf tee times, dining reservations and all other guest activities as required 
Serve as a liaison for Guests requiring information relating to all aspects of the hotel 
Handle and distribute faxes, voice messages and written messages for internal and external Guests 
Have full knowledge of the hotel's emergency procedures 
Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles 
Follow all safety and sanitation policies 
Other duties as assigned 

Qualifications: 
Previous related experience in the Hospitality Industry an asset 
Good knowledge of hotel facilities and previous Property Manager (Opera) is an asset 
Computer literate in Microsoft Window applications required 
Computer and typing skills, approximately 40 words per minute 
Professional telephone etiquette and excellent organizational, written and verbal communication skills 
Excellent communication and organizational skills 
Strong interpersonal and problem solving abilities 
Highly responsible & reliable 
Ability to work well under pressure in a fast-paced environment 
Ability to work cohesively with fellow colleagues as part of a team with minimal supervision 
Ability to focus attention on guest needs, remaining calm and courteous at all times 

Physical Aspects of Position (include but are not limited to): 
Sitting: 5-8 hrs/day 
Walking: 0-3 hrs/day 
Standing: 0-3 hrs/day 
Bending/Reaching: 0-3 hrs/day 
Pushing/Pulling: 0-3 hrs/day 
Physical effort: low , required to lift up to 30 lbs 
Environmental stress: busy atmosphere 
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit https://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist! 

ABOUT FAIRMONT HOTELS & RESORTS 
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! 

Job Level : Colleague 
Schedule : Full-time 
Shift : Overnight Job 
Travel : No 
Closing Date : 02.Mar.2018, 1:59:00 AM 
Job Number: JPL02817