Pursuit Collection
 
Jasper, AB
$45,000 a year - Seasonal, Full-time
Pursuit Collection
Jasper, AB
$45,000 a year

Job details

Pay
$45,000 a year
Job type
Seasonal
Full-time

Location
Jasper, AB

Full job description
What will be your daily pursuit?:
Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.
What will your compensation be?:
The salary for this position is $45,000 annually
When does this adventure begin?:
This role begins April 13, and runs until October 18, 2025.
What perks can you expect?:
$19.00 per day (taxable benefit) for housing and meals
Refer a friend to the team and earn a $250 referral bonus!
Join an inclusive, global team and make life-long connections.
Enjoy free access to Pursuit attractions and 50% off for friends.
Get discounts on hotel stays, dining, and retail.
Access subsidized mental health and wellness resources.
What will you do in this job?:
Reporting to the Hotels Manager, the Assistant Manager will provide leadership to entire team at Glacier View Lodge.
Oversee scheduling and training of the front office, Host, and Housekeeping team, working closely with the Front Desk Supervisors.
Act as a Hotel Manager during absences and scheduled days off.
Assist the Accounting Department with group billings and make required adjustments to guest reservations.
Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts.
Learn the roles and responsibilities of both, the Housekeeping team as well as the Hosts.
Supervise the activities of hotel operations and report significant issues to the hotel management team for review and investigation.
Effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
Provide all frontline staff with tools and training to handle guest concerns and complaints in a consistent manner.
Assist the front office teams with overbooking situations, and coordinate room or property moves.
Ensure all staff are thoroughly familiar with the Hotel’s emergency procedures, and in a state of preparedness for any emergency.
Coordination of information with the Housekeeping, Maintenance and Food & Beverage Teams.
Anticipate the needs of arriving, and in-house guests.
Monitor check-ins for group arrivals or suspected double bookings.
Ensure all computer equipment is in working order and request necessary fixes with the IT Team.
Be the primary lead to review and respond to online reviews for the hotels.
Ensures the Hotels look presentable to welcome arriving guests.
Enforces Hotel policies and disciplinary procedures.
Assists and orients new arriving employees.
Coordinates feedback on all reservation activities with the Hotel Managers.
Actively balance room inventory on a nightly basis, adjusting for any late day changes
What skills and experience do you need for this job?:
Excellent communication skills, both verbal and written
Most tasks are performed in a team environment with the employee acting as a team leader
Able to work with minimal direct supervision
Proven computer skills
Three to five years of Front Office experience, with 2 years in a supervisory capacity
Experience in office procedures, ordering materials, and scheduling.
High school or equivalent education required, Bachelor’s Degree or related technical school degree preferred
All employees must maintain a neat, clean and well-groomed appearance per Pursuit standards
What will your work environment be like?:
Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.