Fairmont Jasper Park Lodge
1 Old Lodge Rd, Jasper, AB T0E 1E0
From $20.22 an hour - Full-time
 
Job details
Pay
From $20.22 an hour
Job type
Full-time
Shift and schedule
Night shift

Location
1 Old Lodge Rd, Jasper, AB T0E 1E0

Full job description
Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!


Job Description

Royal Service Agent

Be an ambassador for our brand as a Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Starting Rate of Pay: $20.22/hr CAD

Your Job Duties Include:

Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone and/or e-mail
Accurately record all required reservation information in the Property Management System (Property Manager)
Maintain and monitor ‘Royal Service” platform
Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins)
Ensure all communication is professional and follows radio standards, using the correct verbiage and coding system to maximize efficiency in radio communication.
Other duties as assigned

Qualifications

Your experience and skills include:

Computer literate in Microsoft Window applications required
Minimum 1 year Customer service experience required
Good knowledge of hotel facilities and previous Property Manager asset
Must be willing to work flexible shifts (incl. night shifts)
Computer and typing skills, approximately 40 words per minute
Must possess professional telephone etiquette and have an excellent command of the English language
Must possess excellent organizational, written and verbal communication skills
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Additional Information

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com