Fairmont Jasper Park Lodge
1 Old Lodge Rd, Jasper, AB T0E 1E0
$50,000–$55,000 a year - Full-time

Job details
Pay
$50,000–$55,000 a year
Job type
Full-time

Location
1 Old Lodge Rd, Jasper, AB T0E 1E0

Full job description
Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!


Job Description

Assistant Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service!

Salary Range: $50,000 -$55,000 per annum

Your Job Duties Include:

Providing day to day operational and managerial support for Front Desk, Concierge, Personalized concierge, Guest Services, Royal Service, Tours department, and ensure all service standards are followed
Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
Training, inspiring, developing, and recognizing Front Office colleagues
Assisting guests regarding hotel facilities in an informative and helpful way
Ensuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow up
Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
Driving GOP through meeting or exceeding upgrade, upsell goals
Completing other duties as assigned

Qualifications

Your experience and skills include:

Previous 1 year leadership experience at a luxury setting required
Previous Customer Service Experience required
Previous Opera PMS experience required
Computer literacy in Microsoft Windows applications required
Must have a valid Full Canadian Driver’s License
Excellent knowledge of Front Office and Hotel procedures asset
General knowledge of key departments, including Housekeeping and Maintenance an asset
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Additional Information

Apply Today:
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com